

CX Design Partner at Unigons X Design Pte Ltd
CX Design Partner at Unigons X Design Pte Ltd
Hi, I'm Juliana. With over 20 years in digital and customer experience design, I'm passionate about understanding people's needs and creating impactful solutions. My focus is always on putting the Customer First.
I've had the privilege of working with diverse teams and stakeholders, building strong relationships, and fostering collaboration. I enjoy building teams from the ground up and developing scalable, human-centered processes. My expertise spans Customer Experience Strategy, Design Thinking, and UX/UI design, from startups to large organizations. A project I’m proud of is the KPMG Clubhouse Spatial Design, where we led the entire journey from Discovery to Delivery.
For me, leadership is about empowering teams, fostering growth, and creating meaningful work together.
I’d love to support you with:
Crafting customer-centered strategies Building collaborative and empowered design teams Facilitating Design Thinking workshops and sprints Navigating stakeholder communication with empathy and clarity
“I really enjoyed my session with Juliana. She's extremely helpful, encouraging and a wealth of knowledge.”