United States

Customer Experience (CX)

Generalist Product Management

Digital Marketing

Business Transformation

Master of Business Administration - MBA

Justine Clarke

AI & Automation Product Consultant

Buy Me A Coffee or Tea

Communication

Collaboration

Empathy

Customer service

Stakeholder management

Product roadmap

Trello

Balsamiq

Canva

ChatGPT

Figma

GitHub

HubSpot

Jira

Lucidchart

Notion

Confluence

PowerBI

● Drive from initial product concept of new AMS system for agents to successful delivery and adoption.
● Represent and serve as a voice for Customer feedback to improve our own products and increase conversion.
● Collaborate with stakeholders engineering, product and business teams to ensure proper investment and execution.

● Own payment disbursement API & UI (user interface) and client onboarding in collaboration with Tax and Treasury totaling over $50 Million in payments since October 2022 to present. Eliminated 30% of client transactions from a sunsetted legacy system transitioning in 2023.

● Overhauled Salesforce implementation role hierarchy, permissions, and security settings for 2500+ sales rep users nationwide across 7 sales regions. 

● Implemented Kafka topics/platform messaging, Apex, and Lightning Web Components to improve the efficiency of agency data retrieval.

● Collaborate with Lilly Usability Center and improved global business unit training resource website usability score by more than 40% of the original score.

● Created and designed The Plaza Project website: A creative platform established to embrace the innate design of Chicago's most iconic spaces

Justine Clarke🇺🇸

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