India

UX Design

Design Operations

Product Design

Customer Experience (CX)

Group Product Management

Growth Hacking

Interaction Design

UX Research

Business Transformation

AI Product Management

AI Design

Kabir Roy

Strategic Advisor and AIX Transformation

Usability Testing

Public Speaking

Product strategy

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Analytical skills

Brand strategy

Design systems

Human computer interaction

Information architecture

Canva

ChatGPT

Google Analytics

UserZoom

Midjourney

Conversational AI

Business intelligence

Chatbot

Campaign execution & analysis

User research

Sales plan and process

Quantitative research

Product analytics

Product roadmap

Qualitative research

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

Working closely with the founding team to shape product and experience strategy for an AI-led platform.

Operating in a fractional advisory capacity, I partner with the founders to:

- Define product vision and long-term experience direction
- Identify high-impact AI use cases across the customer journey
- Drive product-market alignment through CX-led thinking and design frameworks
- Mentor the team on building scalable, design-driven products

This engagement reflects my continued focus on AI-led product and experience transformation, alongside evaluating full-time leadership opportunities.

Providing high-level strategic advisory to organizations navigating the intersection of Generative AI, Product Innovation, and Customer Experience (CX).

​Current Areas of Focus:
​AI Readiness: Helping leadership teams assess their maturity for AI adoption in design workflows and product features.

​CX Strategy: Auditing and restructuring customer journeys to reduce friction and increase retention.

​Design Operations: Advising on the scalability of design systems and cross-functional team structures.

Advisor: Currently advising organizations including MTMG on AI-led customer experience, product strategy, and business transformation.

Advising organizations on AI-led experience transformation, including early-stage ventures and select enterprise engagements.

​Open to discussing how these strategies can be applied to full-time Executive Leadership roles.

Led the end-to-end Customer Experience mandate for Ford’s International Markets Group (IMG), covering diverse regions including APAC, the Middle East, South Africa, and Australia. Tasked with unifying fragmented regional strategies into a cohesive, high-performance customer journey.

​Core Deliverables:
​Regional Transformation: Directed the CX strategy for Ford across 5+ major markets, ensuring global brand consistency while adapting to local market nuances.

​Cross-Functional Orchestration: Bridged the gap between Business, Creative, and Technology teams to deliver seamless digital experiences that drove measurable engagement.

​Business Impact: Influenced core business functions to shift CX from a support role to a strategic growth driver, directly impacting regional KPIs and customer satisfaction scores (CSAT).

​Operational Leadership: Managed and mentored distributed teams, fostering a culture of innovation and agile delivery in a high-velocity environment.

Owned the global Experience Design strategy for the Qualys Cloud Platform, unifying the UX across a suite of 20+ integrated security and compliance applications.

​Key Achievements:
​Platform Unification: Spearheaded the transition from fragmented, legacy interfaces to a cohesive, modern Design System. This standardization reduced engineering debt and accelerated feature time-to-market.

​Strategic Leadership: Defined the "Product Design Innovation Vision," aligning user experience goals with critical Business KRAs (adoption, retention, and ease of deployment).

​Culture Change: Embedded Design Thinking into the engineering lifecycle, shifting the organization from a "feature-first" to a "customer-first" product culture.

​Global Management: Led and mentored a high-performing cross-functional design team, driving execution across global development centers.

Directed the engineering leadership for BlackRock’s flagship Aladdin Wealth Tech division in Mumbai. Served as a strategic bridge between US Front Office requirements and local engineering execution, ensuring that financial complexity was translated into seamless product experiences.

​Key Deliverables:
​Aladdin Wealth Tech: Led the delivery of critical application modules for the Aladdin platform, optimizing workflows for wealth managers and institutional investors.

​Engineering-Design Synergy: Embedded User Experience principles into the engineering lifecycle, reducing technical debt and improving the usability of complex financial dashboards.

​Global Collaboration: Partnered directly with US leadership to align the Mumbai engineering roadmap with global business goals, accelerating the delivery of high-priority wealth management solutions.

Led critical CX transformation initiatives for India's largest retailer, focusing on bridging the gap between digital engagement and physical store operations.

​Key Deliverables:
​Digital Modernization: Redefined the Information Architecture (IA) for the Reliance Smart Mobile App, streamlining navigation to improve product discovery and conversion rates.

​In-Store "Phygital" Experience: Spearheaded the redesign of Point-of-Sale (POS) Kiosk interactions, reducing checkout friction and modernizing the customer journey across nationwide stores.

​Service Design: Mapped end-to-end service blueprints to align online browsing behavior with offline purchasing patterns.

Established and scaled the centralized User Experience & Research discipline, positioning Design as a strategic differentiator for GEP’s procurement software suite.

​Key Achievements:
​Leadership & Scale: Built and mentored a multi-disciplinary design team, establishing a "Center of Excellence" model to serve global product roadmaps.

​Product Strategy: Directed the design vision for GEP SMART, transforming complex source-to-pay workflows into an intuitive, consumer-grade enterprise experience.

​Analyst Relations: Partnered with executive leadership to showcase UX innovations to key industry analysts (Gartner/Forrester), directly contributing to GEP’s recognition as a market leader.

​Client Impact: Collaborated with Fortune 500 clients to validate design solutions, ensuring high adoption rates for mission-critical procurement tools.

Kabir Roy🇮🇳

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