United States

UX Design

Product Design

Human Factors Certfication

Karthik Dhana

Head Product Design - Merchant Experience

Prototyping

Collaboration

Problem-solving

Critical-thinking

Empathy

Team player

Organisation skills

Conflict resolution

Leadership

Accessibility

Design systems

Information architecture

Adobe Photoshop

Axure

Figma

Adobe Creative Suite

Balsamiq

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

As a UX design mentor, I empower aspiring designers to craft user-centered solutions by emphasizing sustainable design, effective design systems, and team collaboration. With extensive hands-on experience in cross-functional environments, I provide actionable insights and personalized guidance, helping mentees navigate challenges, refine their skills, and build cohesive, impactful user experiences that drive professional growth. 

Honored to be recognized as a Top 50 UX Design

⭐ Champion and architect our Snap-owned design system with a cutting-edge accessibility-first approach, ensuring unparalleled consistency, scalability, and usability across our entire product ecosystem.
⭐ Forge dynamic partnerships with engineering, product, and marketing teams to make strategic design decisions that drive flawless product development and delivery.
⭐ Pioneer and integrate innovative tools and methodologies into our design ecosystem, enhancing support for internal and external stakeholders and setting new standards for successful, accessible product solutions.
⭐ Spearhead the creation of an inclusive merchant experience that drives growth and resonates across all platforms.
⭐ Leverage growth-driven insights to continuously evolve and scale our design strategies, optimizing for both user engagement and business impact.


Achievements Received: 
🏆 MVP Award 
🏆 Golden Wrench Award

⭐ Independently developed the tool called Mercury Design System to develop snaps product ecosystem, focusing on consistency, scalability, and usability with an accessibility-first approach.
⭐ Collaborated with cross-functional teams, including engineering, product management, and marketing, to make strategic design decisions, ensuring seamless product development and delivery.
Innovated and implemented new tools and ideas within the design ecosystem, supporting both internal and external stakeholders to consistently deliver successful product solutions.
⭐ Led the design and delivery of the entire merchant experience across various platforms.
⭐ Developed a mental model for Merchant Portal 3.0, aimed at reducing training time, increasing task completion efficiency, and boosting adoption rates.
⭐ Participated in design reviews to share insights and gather feedback.
⭐ Collaborated with the research team to develop test scripts and actively participated in user testing.

Design Leader for the PrimeroEdge product development, responsible for all Experience Strategy that includes user research, visual, interaction & accessibility(ADA). Driving customer voice in strategic decision-making with senior leaders to align customer and business outcomes.

Leading a small team of 10 designers, establishing and maintaining a creative culture in a happy, healthy environment. I have driven design transformation through showcasing the value of design resulting from business-to-scale designs.

Lead the overall design direction for user research, visual, interaction & accessibility ADA  while applying industry trends appropriately and provoking the design world with new ways to simplify the complex

Also lead a team of designers and UI component developers that deliver by applying industry-leading research and rapid prototyping that uncovers deep and actionable insights, which define the ideal state for our products. Apply data-driven design in order to provide our customers with both control and a touch of effortless magic, so they are confident in their day-to-day tasks and the results.

Product Owner for UI/Story Book Design System Team

➢ Responsible for Primeroedge 2.0 UX Re-design for all their 12+ products suites
➢ Collaborate with product team & front-end development team to align the product requirements to satisfy business goal vs. user needs.
➢ Performing user research, user interviews, surveys.
➢ Simplifying the user's journey & task flows
➢ Creating Wireframes, Lo- Hi fidelity mockups & Detailed Interaction designs
➢ Responsible to keep updating the UI/UX interaction pattern library
➢ Create designs adhering to ADA, SEC 508 & WCAG compliance

Helping students and non design professionals into UX Design career transformation through training and coaching 1-1

Working on few products Mede Works & MedeCreate.
Collaborate with Product managers & Engineering teams, stakeholders & users to focus on aligning the new product features with business vs user needs by performing research techniques & usability testing. 
Simplifying the user's journey & user task flows.
Create wireframes & Interactive prototypes using Axure RP
Provide peer reviews within the team to provide feedbacks & design critiques.
Responsible to keep updating the UI/UX interaction pattern library.

UX architect working on the IPortal (flagship product) of IFC. 
Involved in defining process, creating UX patterns, style guides, information architecture, task flows.
Conduct user testing with the business users. 
Single point of contact for all the Loan modules UX.

- Lead the UX COE for HCL's  applications divisions unit  
-However it includes defining UX strategy, Innovative design solutions for the RFP, Proof of concepts, user research, Information Architecture, Wireframing, Rapid Prototyping.
-Helping the recruitment team in the hiring process for L1 & L2 approvals.
- Conducting design workshops to define problems & solutions  in our customer places
- Evangelizing UX across the business unit 
- Participating in RFP , RFI Proposals & Defence presentations.

o	Heading the UX Design Team
o	Bringing up awareness and working closely with the Team to ensure user centered design processes.
o	Responsible for improving overall user experience across projects and technologies like Web, Mobility, Smart Devices, Wearables, Cloud Etc..
o	Evangelizing user experience across the company through training sessions.
o	Develop usability protocols; enhance usability methodologies and templates for general company use.
o	Establish UE Roadmap to manage and allocate UE Issues to future releases (including enhancement releases and/or maintenance releases)
o	Provide supervision and coaching to 2 client UE team members
Creating Wireframes & functional prototypes.

UX Product Owner for TeamForge.

Ensure consistency of User Experience across Product lifecycle.

Communicate with creative and technical teams to ensure that the most efficient user experience is created in order to meet client needs and provide innovative solutions.

Act as a point of expertise for user experience design questions, including providing expertise on appropriate user research techniques and best practice user-centred design.

Develop IA documentation, such as wireframes, sitemaps and clickable prototypes (Photoshop, Balasamiq, PPT ) 

Collaborate with multi-disciplinary team (from design, development, content, marketing and management.

Work with developers to brainstorm and refine user experience prior to development to maximize ease-of-use and promote a positive user experience.

Writing user stories for UI/ UeX Improvements to make the tool more intuitive & improve ROI.

Performing Competitive Analysis.

Organizing Planning / Iteration review Meetings for UX scrum team.

Leading the Design Experience for Product in collaborating with various User Experience Design teams to ensure consistency of User Experience across Product lifecycle.

Bringing up awareness and working closely with the Product Team to ensure user centered design processes.

Proactively leading user research, by either leveraging Global Research or initiating. Synthesizing and evangelizing findings.

Develop usability protocols; enhance usability methodologies and templates for general company use.

Designed user interfaces for web and Windows Pocket PC applications, ensuring a seamless user experience across platforms.

Designed the Pocket Lifestyle Manager Utility Tool, focusing on intuitive and efficient user workflows.
Developed an innovative solution for Corporation Bank, enabling mobile applications in rural areas with instant passport photograph integration via a banking app.

Collaborated with the presales team to create prototypes for customer demos, enhancing proposal presentations and client engagement.

Skilled in producing high-fidelity and low-fidelity prototypes, tailoring designs to project needs and user requirements.

Experienced in website design, SEO strategies, and print work, contributing to a cohesive and impactful brand presence.

Websites designing, Creating Presentations & Collaterals

Karthik Dhana🇺🇸