Germany

Customer Experience (CX)

Digital Marketing

Event Marketing

Sales

Program Management

Project Management

Diploma in Coaching for Performance

Master's degree

Spanish and German studies and internship

Bachelor's degree in German language and literature

Bachelor's degree in Spanish language and literature

Katarina

Customer Success Leader

Partnership

Communication

Problem-solving

Empathy

Team player

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Event organisation

Marketing strategy

Salesforce

Asana

Canva

Facebook Ads

Figma

Glassdoor

Google Ads

Greenhouse

Instagram Ads

Intercom

LinkedIn Ads

Mailchimp

Google Analytics

Workday

I am proud to be able to bring Meta’s Global Economic Impact Programs with a local flavour to DACH, Benelux and rest of Central and Eastern Europe (a diverse region of 34 countries) by overseeing the development, implementation and execution of programs such as:

Meta Boost
#SheMeansBusiness

Responsibilities
• Market by market planning (creating, evaluating, scaling of opportunities)
• In person and online events execution
• Partners' activation and management
• Vendor's management
• Stakeholders' management
• Content creation, review and market analysis

LinkedIn is the world's largest professional network with 900+ million users worldwide. LinkedIn's mission is to connect the world’s professionals to make them more productive and successful.

Role
As a Client Solutions Manager at LinkedIn, my goal was to leverage my knowledge of online media, communication and relationship building skills and analytical abilities to provide consultative solutions to help shape and grow our client’s business. My clients were based in the following markets:

• United Kingdom
• Ireland
• Spain

LinkedIn Talent Solutions helps companies attract, engage and retain the best talent using the world’s largest professional network.

Role
As a Talent Consultant at Linkedin my role was to help Public Sector companies, Enterprises and SMBs in Spain and Portugal to become more productive, global and successful. I developed business and explored partnerships by offering B2B tools to source the best candidates and build an employer branding strategy.

Intercom makes customer messaging apps for sales, marketing, and support, connected on one platform. Their mission is to make business personal again.

Role
As a member of Sales team my goal was to empower clients and communities from all over the world to succeed with Intercom. As a product expert I was focused on helping business achieve their objectives and develop genuine long-term relationships.

• Consultatively explored new and existing client's needs in order to offer them the resources most suitable to their situation.
• Collaborated with Account Executives and Account Managers to develop targeted lists, call strategies, and messaging to drive quality opportunities for new business.
•  Worked closely with the Product Team to enhance product, effectively help customers and ensure satisfaction.
• Engaged in team development and mentoring.
• Participated at national and international events.

Meta's mission is to give people the power to build community and bring the world closer together.

Role 
As an Operations Analyst I was responsible for identifying and solving issues relating to the performance of the business operations of Facebook Business Pages and Instagram business accounts in Germany, Spain and Italy - EMEA.

• Reviewed internal and external requests and analysed data for policy and quality compliance.
• Worked cross-functionally with internal teams - SMB, Sales, Ads, Engineering.
• Identified user problems and provided insights to improve efficiency and user experience.
• Observed trends and developed solutions to optimise team workflows.
• Provided training and support for my team.

Google's mission is to organize the world's information and make it universally accessible and useful. Ever since its beginnings, the company has focused on developing its proprietary algorithms to maximize effectiveness in organizing online information.


Role
As a specialist for Google Ads I was responsible for evaluating online social media and advertising content in conjunction with client policy in Germany, Spain, Italy, Slovenia, Croatia and Serbia.

• Participated in client meetings to discuss findings and ongoing recommendations.
• Acted as a consultant by reviewing ad units and landing pages and sharing my observations. 
• Worked with engineering and linguistics to help improve the quality of next generation web services.

English Tower is an English Language School founded 1993 in Valencia Spain. They offer language courses of all levels, preparations for English Cambridge Exams and organize English Summer courses in Scotland.

I taught English, German and Spanish in primary and middle schools in Valencia. In addition I also led intensive courses and one to one private classes of different levels and age groups.

Connecta is a “One stop Shop" Advertising Agency based in Ljubljana, Slovenia with over 20 years of experience. They offer a variety of services from a Brand and Marketing stand point, web development and design to PR, Media strategy consulting and Event planning.


Responsibilities
• Worked cross-functionally with our designers working remotely to improve communication between all parties and speed the processes of client orders and execution.
• Brought new ideas for web, mobile contents, translations and creation of slogans, logos and corporative identities for clients such as iCare, Raifeisen Bank, Krka d.d.
• Participated in campaigns and creative projects for different companies and products implementing strategic plans to meet customers’ demands.
• Monitored marketing campaigns to ensure appropriate execution.

SKIFUN is Europe's skiing specialist with exclusive deals in Austria, France, Italy, Switzerland, Slovenia, Croatia, Serbia, Bulgaria & BiH with more than 400 business partners across 120+ ski resorts in Europe. Their offerings include City Spring breaks and personalized trips. 

Responsibilities 
• Travel, accommodation reservations, personalisation of the programs.
•  Tour guide for different types of groups (families, couples, large groups) on diverse destinations such as Spain, Italy, Austria, Ireland. 
• Designed and developed a tour, offering email, telephone advice and help to all our guests. 
• Responsible for ensuring the best standards and experience before and during the duration of all tours. 
• Maximized sales and customer holiday experience by suggesting upgrades and improvements on destinations.

NLB Group is the largest banking and financial group in Slovenia. The Group comprises NLB as the main entity in Slovenia, six subsidiary banks in SEE, several companies for ancillary services and a limited number of non-core subsidiaries controlled wind-down. The Bank is as of 14 November 2018 a public company.

Katarina🇩🇪

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