United States

Generalist Product Management

Product Design

Customer Experience (CX)

Growth Product Management

Interaction Design

UX Research

Kavya Rastogi

Product Manager

Communication

Collaboration

Problem-solving

Empathy

Presentation skills

Stakeholder management

Leadership

Accessibility

Market research

User research

Optimizely

Tableau

Trello

Balsamiq

Figma

Jira

Mailchimp

Notion

Confluence

REST API

-Steered a strategic MVP across to expose dynamic information and risk messaging with the purpose of empowering informed decision-making and maintain data integrity across all channels. This resulted in a XX% increase in process efficiency and enhanced decision-making capabilities.
-Led efforts to augment sales by improving discoverability and navigation on mobile app.
- Empowered customers with personalized shopping experiences by tailoring features that adapt to individual preferences and needs, boosting engagement by XX %. 
- Devised an evidence-based onboarding solution to curb churn by XX% and impact more than 2 million new clients.

* Product Manager, New Projects & Reporting Team

- Successfully drove a groundbreaking transformation in the Indian Stock Market by implementing 24-hour trading with cutting-edge features. This innovation significantly streamlined the settlement process, resulting in a 50% reduction in turnaround time. 
- Revolutionized client communication by developing a cutting-edge data-agnostic information parsing system. This innovative solution streamlined transaction processing, resulting in a XX% reduction in turnaround time.
- Championed the development of an ad-hoc reporting system for a prestigious client managing assets exceeding an impressive $XX B.  
- Conducted comprehensive user research to uncover critical requirements and collaborated closely with clients, operations, and engineering teams to design and develop bespoke features for enterprise client onboarding. Spearheaded a high-value project involving the migration of assets worth an impressive $XX B. Steered backlog and roadmap discussions with cross-functional stakeholders.
- Harmonized  technical documentation for Asia-Pacific offices including India, Singapore, China and Australia to ensure uniformity and better communication among stakeholders.
- Led mentorship programs focused on career development of interns and new joiners. 

* Web Product Manager , Domestic Payments  

- Pioneered the development and implementation of a sophisticated front-end solution for automated monitoring of high-value payments exceeding $62MM. Drove the Go-To-Market strategy, orchestrating impactful demos that showcased the cutting-edge capabilities of the solution.
-  Drove process optimization activities for internal Management Information System(MIS) , saving XXXX+ minutes monthly. Identified opportunities in user interviews and led automation efforts to mitigate risks and reduce manual dependencies. 
- Streamlined processing of  high-value domestic and international  payments which are initiated manually on client's behalf.

a) Assumed complete ownership of the critical First-Run experience for a pivotal module in Microsoft 
  Teams. Crafted a comprehensive strategy that leveraged four distinct and highly personalized customer 
   journeys which were meticulously designed to promote rapid product adoption among our vast user 
   base of Office365 users. 
b)  Took the lead in building initial wireframes, defining key metrics, and developing a comprehensive roadmap for an innovative proposed feature. 
c) Demonstrated exceptional project management skills by successfully managing and facilitating Scrum meetings with engineering teams, ensuring seamless collaboration and efficient progress. 
d) Facilitated productive discussions with design teams, promoting cross-functional alignment and the creation of a user-centric product experience.
e) Strategically devised and executed six high-impact A/B testing experiments to drive user engagement, while defining and tracking key performance indicators (KPIs) for measurable success.

Pioneered an award-winning pilot project for an incident resolution-focused chatbot, driving transformative results. Achieved an impressive XX% reduction in average turnaround time, leading to significant cost savings. Leveraged existing data and streamlined processes to optimize efficiency and enhance the customer experience.

Product Owner : Customer Success

a) Drove transformative operational changes in the Amadeus SaaS solution for airlines . Demonstrated exceptional leadership, innovation, and a data-driven approach in delivering impactful solutions.
b) Leveraged a deep understanding of the business landscape to gather comprehensive requirements from stakeholders and develop innovative solutions. Successfully reduced customer issues by an impressive XX% across a diverse global client base of over 400 organizations. 
c) Demonstrated exceptional analytical skills, stakeholder management, and a proactive approach to drive impactful improvements in the product.

-Conducted a feasibility study of the usage of Machine to Machine communication in daily life.
-Submitted a project on study of aspects, proposed avenues, threats and resources to this upcoming technology from the Internet of Things(IoT)

Mentorship Session

Kavya Rastogi🇺🇸

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