

Manager of UX Research at RBC
Manager of UX Research at RBC
As an interdisciplinary design researcher and strategist, I am deeply passionate about enhancing customer experiences and fostering meaningful connections through effective communication. With extensive experience in branding, service design, research design, and user experience, I have successfully navigated a variety of innovation management projects. My unique approach combines brand strategy, design thinking, and product architecture, empowering teams and clients to make informed decisions rooted in user needs.
Currently based in Toronto, Canada, I serve as the Manager of UX Research at RBC Bank, where I specialize in tackling complex user experience challenges in the financial services sector. I am committed to mentoring those seeking guidance in product research and design, particularly in understandin
“Khushali has been a reliable and supportive. She consistently offers her assistance and expertise whenever I face a challenge or require guidance. I appreciate her professionalism and dedication. She demonstrates honesty, clarity and courage in her feedback and advice, which I greatly appreciate. Regards”
“Khushali was extremely knowledgeable and friendly. She went out of her way to make our mentoring session happen and fit me right into her schedule. She gave me valuable advice regarding recruitment and interviewing processes. I recommend booking a session with her!”
“I had a great time chatting with Khushali! She answered my questions in-depth and provided great advice + tips. I look forward to booking more sessions with her in the future! :)”