United States

UX Design

Design Operations

Service Design

Content Design

Product Design

Platform Product Management

Front-end

UX Engineering

AI/ML Engineering

Content Strategy

Business Development

Business Transformation

AI Design

Design Systems

Generative AI

AI Product Management

AI Ethics

Natural Language Processing

Kimberly Morrow

Head of Design

Communication

Collaboration

Problem-solving

Critical-thinking

Organisation skills

Presentation skills

Stakeholder management

Leadership

Accessibility

AI/ML

Brand strategy

Content editing

Content strategy

Design systems

Human computer interaction

Illustration

Information architecture

Product roadmap

Product strategy

Prototyping

Conversational AI

Chatbot

Adobe Creative Suite

Axure

Balsamiq

ChatGPT

D3.js

Figma

GitHub

Google Analytics

HTML

Jira

Miro

Notion

Optimal Workshop

React

UserTesting

Webflow

Mural

Angular

Cursor

Maze

In this 6-wk class, I share the latest in how neuroscience, psychology, culture, & other factors affect perception, thinking, & creativity; facilitate Visual Thinking Strategy (VTS) discussions to improve evidence-based reasoning, increase metacognition, & learn from others' diverse perspectives; and guide students through fun, beginner-friendly drawing, physical movement, & acting exercises to improve their skills & confidence in their innate creative abilities.

• Built foundational training for 70k employees in skills identified by C-Suite as critical drivers of future business success (e.g., agile, digital transformation, UX, AI/ML, cryptocurrency)
• Defined the first-ever enterprise learning design strategy and learning experience design standards to drive cost-saving efficiencies and improve NPS, retention, and engagement
• Overhauled UX onboarding journey, reducing new-hire onboarding by over 45% and boosting new hires' contribution to product development teams
• Trained 50+ designers to facilitate Visual Thinking Strategies (VTS) conversations to strengthen priority skills in leadership, communication, and collaboration

• Named Top 1% Super Mentor multiple times
• Provided 1,800+ minutes of 1:1 mentorship to mentees in 9 countries
• Held 28 group mentorship sessions for nearly 1,800 ADPList members

Coached engineers at a Fortune 500 computer hardware/software company to facilitate VTS (Visual Thinking Strategies) as part of a global leadership communication and innovation program.

• Collaborated with senior leaders to scale design quality for ~220 designers and ~40 developers in support of 100+ products across 4 business units
• Led the development and implementation of enterprise-wide design strategy to enhance customer loyalty and acquisition while finding efficiencies and cost savings
• Partnered with Design and HR leaders on the complex task of creating the first-ever career path for the UX Design organization to lower attrition and increase NPS
• Helped create Jobs and Critical Tasks Atlas using JBTD to streamline efficiency and improve quality across over 80 product teams
• Launched the Fidelity Design Medium channel to improve engagement and attract new talent

Founded artisanal argan oil peanut butter company with no prior food industry knowledge.
• Conducted competitive research, created business plan and branding
• Imported argan oil from Morrocco and tested and honed recipe
• Wrote and designed physical packaging, labels, brochures, signs, web, and social media assets
• Sold product at industry shows and got jars into Dave's supermarket chains, local restaurants, and farm stands in RI

Wrote articles pertaining to User Experience (UX) Design including information architecture, content strategy, responsive design, mobile-first design, and design leadership.

Worked with user experience and interaction designers who wished to publish articles, helping them strengthen their theses, provide concrete examples, and communicate their stories clearly.

• Migrated over 10k pages from HTML into a new Content Management System (CMS) with responsive templates and reusable components, improving time to market, efficiency, and user experience
• Trained 100+ UX and Content Designers in mobile-first responsive design and development
• Onboarded and coached 8 new hires to ensure adherence to established standards and best practices
• Launched a new ERG (Employee Resource Group) to support thousands of employees with disabilities to improve firm's inclusive culture

• Revamped complex user flows for all 23 online account opening processes, reducing customer time on task by 45% and overall completions by 30%
• Reduced friction in the money/asset transfer process, leading to nearly $1B in new money YOY

• Design lead on projects ranging from quick content and design updates to multi-page design efforts
• Wrote, designed, and A/B tested interactive, personalized onsite messaging and marketing landing pages to increase CTR (click-through rate) and conversion

• Managed team of bilingual (Arabic/English) web copy and UX writers in Saudi Arabia
• Created brand style and editorial style guides

Led and trained the East Coast editorial team of 10 press release editors for GlobeNewswire press release company.
• Maintained over 99% accuracy rating while editing and optimizing marketing, public relations, and investor relations press releases
• Wrote editorial style guide and documented dozens of workflows to ensure quality, consistent work
• Optimized press releases with SEO and trained other editors in SEO

Kimberly Morrow🇺🇸