India

UX Design

Bachelor’s Degree

Komal Agrawal

Lead UX Designer

Collaboration

Problem-solving

Critical-thinking

Empathy

Figma

Miro

Adobe Creative Suite

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

• Achieved an 88% increase in merchant lead rate by redesigning the shopping search experience for PayPal, resulting in a 9x decrease in bounce rate and an 11.7x increase in conversion rate, benefiting approximately 16,000 merchants.
• Unified app and web search experiences in collaboration with Navigation and Design System teams, integrating innovative components for seamless usability.
• Spearheaded the design of Loyalty Card sign-up flows, achieving a 14% rise in click through rate (CTR) and 11% more successful sign-ups across mobile and web.
• Facilitated the engineering team in the remote overhaul of shopping app and web flows, aligning with the latest design system for enhanced consistency.
• Established a design system for the Advanced Offers Platform, ensuring uniformity across all device sizes, and streamlining deal presentations for the entire shopping team.
• Drove a 47% lift in Buy Now Pay Later (BNPL) payment volume by designing a cross-team solution for the first native presentment of BNPL in the PayPal app.

Pioneered Design Methods & Journey Mapping initiative, collaborating with leadership to refine strategic insights into usable formats. Catalyzed team cohesion and collaboration within PayPal's India design team through weekly design reviews and various team-building activities, significantly boosting morale and professional engagement.

Managed pitches, proposals and scope for 10 prospects, converting 3 to new clients. Led a team of 3, and mentored and trained junior designers. Designed for omni-channel (mobile, web, desktop) experiences.

Key Projects:
Avo by Nedbank / Nedbank Pvt Ltd (JAN 2021 - JUN 2021)

Digital Banking Product / Unnamed client in Middle East (MAY 2020 - AUG 2020)
• Setup a design system and configured UX & UI patterns to have fluid and consistent experience.
• Curated a design library making the application scalable in different geographies. 
• The system worked with RTL (Right to left) languages as well. 
• Responsible for design audit and making implementable journeys.

Croma Retail Website / Croma (MAR 2020 - MAY 2020)
• Tablet based app for Croma store employees to help them better serve their customers and revamped their e-commerce retail website.
• Conducted high level user research, end-to-end user journeys, wireframes and oversaw UI design direction.

Launched 2 products - Avo & Avo Business, super apps by Nedbank in South Africa for emerging markets. Experience with enterprise level products. Collaborated in teams and owned sole responsibilities as well. Ran more than 20 design thinking workshops, analyzed business requirements, designed service blueprints and end-to-end journeys.

Key Projects:
Avo & Avo Business / Nedbank - South Africa (FEB 2019 - MAR 2020)
• Pan-African wallet and e-commerce marketplace facilitating buying and selling products and services for customers (B2C) and merchants (B2B). Mobile apps and PWA.
• To be an aggregator of aggregators: a super app.
• Led 2-3 streams in parallel with a focus on digital onboarding and wallet payments streams. 
• Solved the complex onboarding problem by navigating through legal, risk, compliance and security teams to make a first impression on the users.
• Mapped UX flows for 30+ journeys producing over 700 wireframes along with prototypes.
• Cooperated with 8 squads, mainly the research team, product managers and engineering leads. Collaborated with over 160 people spread across 4 continents.

• 4 live products - 5nance website & mobile apps, Citibank Special Offers website, Citibank IN mobile app, HDFC Mutual Funds website.
• Conceptualisation of the user journeys and end-to-end deliveries .
• Prototyping with Framer and Flinto.
• Trusted to lead the internal design team as well as be the single point of contact for one client.
• Wireframing, user flows, empathy mapping, service blueprints, user journeys, user research, information architecture, prototyping, usability testing.

Branding of 'The Apex Club'
A high-end luxury club in Mumbai with plans to expand globally. Then, new venture by Mr. Rana Kapoor, CEO, Yes Bank. My role was to design visual language for the brand with special emphasis on translating branding into the 3D space. Everything from the logo to lapel pins, from facade to table napkins, and all the stationery and marketing collateral were taken care of. The interior for the club was also done by Fitch. Worked closely with the 3D team for implementation, also learnt 3D softwares, Rhino & Keyshot, during the process.

Worked on UX flow of Karizma Albums retailer software, a B2B product. Designed diwali special packaging for Ramson Industries, a steel utensils company.

Designed logo and branding for Dagoba, a local agricultural company.

Did a project on motion sensing game development using an external device.  Worked closely with a team of six over a period of 9 months. Won the "Best Innovation Award" for this project.

Komal Agrawal🇮🇳

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