United States

UX Design

Design Operations

Service Design

Product Design

Customer Experience (CX)

UX Testing

UX Research

Service Design Research

Content Strategy

Krista Kostuch

Group Manager - Strategy and Design

Quantitative research

Partnership

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Leadership

Analytical skills

Human computer interaction

Information architecture

Budget management

Market research

User research

Optimal Workshop

UserTesting

Validately

Axure

Figma

Lucidchart

UserZoom

Workday

Stakeholder management

Presentation skills

Conflict resolution

Content editing

Content research

Accessibility

Content creation

Content strategy

Usability Testing

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

AI-Enabled Customer Experience Success - Leading strategic research and design for overarching customer success experience, inclusive of consumption and usage excellence, with alignment to AI-driven operational efficiency. Empowering, helping, and advising our client's customers, solving complex problems for enterprise customers, collaborating and sharing knowledge across the team, and designing innovative solutions that enable customers to make the most of our client's products.
- Co-Innovation & AI-Driven Experience Strategy with Leading Healthcare Provider 
- AI Acceleration - Financial & Capital Markets Experience Strategy Consulting
- AI-Driven Experience Design for Solutions Architects

- Orchestrated the strategy and innovation UX team’s strategic vision,
- Led the Global Payments Design Leader Forum (20 leaders) that institutionalized user experience across the enterprise - 
- Transformed product management mindset and approach by adopting design thinking

Organized and led the first UX team at TSYS - responsible for the design of ~30 North American and international consumer and commercial digital issuing products.
- Composed the initial TSYS UX strategy business case- championed and executed to increase UX maturity.
- Worked with HR to create the first UX job family and managed the budget to onboard talent in support of a newly developed design organization.
- Orchestrated the recruitment and professional development of 6 direct reports; fostered a high-performance culture.
- Spearheaded creation and implementation of the Web Accessibility Policy, ensuring compliance with W3C WCAG guidelines; educated and empowered key stakeholders to conduct comprehensive audits, resulting in an increase in website accessibility.
- Trained and consulted innovation, marketing and product teams in UX practices.
- Collaboratively defined UX methodology to work with TSYS product development lifecycle.

Krista Kostuch🇺🇸

About Krista Kostuch

Expertise

Sessions with Krista Kostuch