United States

UX Design

Service Design

Product Design

UX Research

Content Strategy

Master's degree

Bachelors of Science

Kristin Romero

Design Researcher and Strategist

Communication

Collaboration

Problem-solving

Critical-thinking

Presentation skills

Stakeholder management

Leadership

Project management

AI/ML

Content research

Optimal Workshop

Qualtrics

Tableau

UserTesting

Zeplin

Airtable

Figma

Jira

Miro

Notion

Adobe Creative Suite

Confluence

Google Analytics

UserZoom

Mural

Hotjar

SurveyMonkey

Empathy

Public Speaking

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

• Led end-to-end, 0-to-1 design research and strategy for 10+ digital products within the venture studio arm of an innovation firm, driving agile, human-centered design processes while shaping long-term strategies across diverse sectors, including insurance, fintech, geospatial technology, agribusiness, CPG, civic tech, and e-commerce.

• Scoped, planned, and executed 30+ generative and evaluative research initiatives, employing methodologies such as 1-on-1 interviews, usability testing, contextual inquiries, participatory design sessions, and surveys, leading to increased user satisfaction, faster time to market, and reduced technical debt across 10+ products.

• Facilitated workshops and aligned clients and leadership by presenting 30+ research reports and various deliverables, including user personas, journey maps, and competitive analyses, effectively leveraging storytelling to align insights with business goals, secure buy-in, and shape product development roadmaps.

• Developed and scaled a mixed methods research framework for early-stage product development within the organization, reducing time wasted by 30% and boosting research capacity by 25%. 

• Led a complex, formative market research project utilizing secondary research methods, resulting in two environmental venture opportunities funded with $2M for further development. 

• Collaborated with 10+ cross-functional teams using software such as Figma, Jira, and Dovetail to integrate actionable insights into product development and ensure user needs were met.

• Mentored a team of four junior researchers, enhancing organizational research capabilities.

• Managed 30+ research projects and owned relationships with 6+ research recruitment vendors to augment recruitment and synthesis efforts.

• Collaborated with AI/ML and data engineers to design an AI-driven enterprise feature for the agriculture sector, resulting in a significant increase in user satisfaction.

• Conducted UX research and collaborated with design and engineering teams for a multi-modal healthcare product, ensuring data-informed and human-centered product improvements. 

• Collaborated on and executed qualitative research initiatives, including in-person/remote user interviews, contextual inquiries, and moderated usability testing, resulting in product enhancements for 125,000+ users. 

• Leveraged compelling storytelling while presenting actionable research insights to internal stakeholders and decision makers, securing approval for usability improvements that boosted user satisfaction by 42%. 

• Drove discovery, testing, and cross-functional iteration of service maps and user flows for a new Bluetooth functionality with the design and engineering teams, resulting in a projected 50% reduction in time on task. 

• Collaborated with a team of two designers to conduct a thorough accessibility audit of the core Clinician App, ensuring compliance with WCAG 2.1 AA standards across the entire application.

• Provided academic leadership and mentorship for a 15-person undergraduate UX research class. 

• Assisted in the development and delivery of a comprehensive UX research curriculum, improving student grades by up to 25% over the semester while enhancing practical skills through targeted workshops. 

• Adapted teaching style to accommodate students from diverse academic and cultural backgrounds, resulting in 50% of the class utilizing personal office hours on a weekly basis.

Kristin Romero🇺🇸

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