United States

UX Design

UI/ Visual Design

Bachelor’s Degree

Kyle Wong

UX Designer

Data visualisation

Figma

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Led cross-functional teams to spearhead the design and development of novel platform applications.
Fostered collaborative environments to ideate, iterate, and execute design concepts effectively.
Initiated and directed the creation of user-centric concepts, ensuring a complete understanding of user needs and behaviors.
Streamlined intricate user flows to enhance usability and optimize user interactions.
Crafted interactive prototypes, enabling seamless integration of existing features and smooth introduction of new functionalities.
Played a pivotal role in testing and refining prototypes to guarantee optimal user experiences.
Instrumental in establishing and promoting a unified user experience and design language.
Developed and implemented a modular design system to enforce consistency and efficiency across the platform.

-Created holistic Product Strategy for e-commerce brand
-Led the effort to conduct user surveys and interviews to gather feedback about our product, uncover pain points and identify areas for improvement that we could address through product updates.
-Conducted desk research to better understand the competitive landscape of our market. Stayed up-to-date on industry trends and best practices, helped our team develop a product that stood out in a crowded market.
-Worked closely with stakeholders to develop and test multiple design solutions. Gathered feedback and created a product that was both user-friendly and met the needs of our business goals.
-Identified key features that were missing from the product. Worked with the product team to prioritize these features and ensure they were added to the product roadmap leading to increased customer engagement and satisfaction.
-Played a key role in designing wireframes, mockups, and prototypes for the product based on insights garnered from user interviews, surveys and affinity mapping
-Led the effort to test prototypes and deliver iterations based on user feedback. Utilized iterative approach to continuously improve the product and deliver a great user experience.

Responsible for implementing consistency across web and mobile applications thru the creation or upkeep of responsive design systems including input controls, navigational and informational components
Apply customer journey mapping approach and user persona definition to identify pain points and areas of improvement
Increased conversion rates by 20% thru optimizing user experience, landing page design and written content.
Responsible for delivery of planned initiatives in an agile delivery framework.
Increased task success rate for existing client user flow during usability testing by 15% on mobile app Formulate accurate understanding of user’s underlying motivations thru user surveys/interviews, insight and theme aggregation, user research and competitor analysis
Seek and implement feedback on design systems and component libraries

Conceptualize user’s pain points and needs thru user interviews and affinity mapping
Advocate effectively for UX in relevant stakeholder groups thru presentation of qualitative and quantitative data.
Work collaboratively within an agile process with other UX designers, product owners, project managers, UI and developers.
End-to-end ownership of design process consisting of initial discovery, quick iterations of wireframe solutions, mid-fidelity mockups, prototyping, high fidelity mockups, usability testing and rapid iteration

Worked with a wide variety of clients in SaaS, e-commerce, medical, non-profit spaces to generate more sales with brand strategy, website redesign, logo creation, UX design.
Translate brand guidelines to intuitive holistic design keeping best user experience practices in mind Increase customer engagement rate with relevant website features by 20%+ such as video testimonials, newsletter subscription, free offering download
Implement design principles of layout, hierarchy, typography, color and motion based on data-driven reasoning in UI mockups.

Proficient in using Figma to design user-centered web applications, with experience in creating wireframes, prototypes, and high-fidelity mockups for various products.
Lead design of mobile and web applications for multiple users (rider, driver, and dashboard).
Following agile methodology and daily meetings during the project.
Worked closely with engineering teams to understand technical systems and work around obstacles Conducted user research through in-person interviews and formed valuable insights for business, marketing and revenue models
Conducted usability testing of driver and rider app, created metrics for design improvement criteria to deliver to engineering and design teams
Plan and write microcopy for mobile application, web application, and marketing materials Increase NPS of dashboard app by 30% in user testing rounds.

•Worked as a GIS Analyst focusing on usability and user experience in the consumer-facing application
•Utilized data-driven solutions to improve user experience and increase user satisfaction
•Strong understanding of GIS principles and technologies including data visualization and mapping
•Experience with data analysis and finding insights to inform product decisions
•Familiarity with user-centered design and user research methodologies for GIS products
•Strong communication skills, able to collaborate effectively with cross-functional teams including product management, engineering, and design
•Proven ability to work independently and drive projects from concept to launch
•Proficient in GIS software such as ArcGIS, QGIS and Mapbox

Kyle Wong🇺🇸

About Kyle Wong

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