Canada

Customer Experience (CX)

Graphic Design

UX Design

UI/ Visual Design

Service Design

Product Design

Generalist Product Management

UX writing

Interaction Design

UX Testing

UX Research

Service Design Research

Content Strategy

York University

Leon Hui

Lead Digital Customer Experience

Usability Testing

Typography

Quantitative research

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Analytical skills

Accessibility

Content strategy

Design systems

Human computer interaction

Information architecture

User research

Product roadmap

UserTesting

Youtube

Adobe Illustrator

Adobe Photoshop

Airtable

Asana

Figma

Adobe Creative Suite

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Promote empathy and amplify the voice of the customer in the public transport enterprise.  Conduct research, contextual inquiries, co-creation facilitation, and use other methodologies to align programs to customer needs. Enhance customer experience standards through collaborative work with cross-functional teams, executing action plans, and refining methods for measuring impact and success.

Promote focus on user experience informed by quantitative research and qualitative analysis to drive product design and development.

User Experience Design instruction in the form of interactive lessons and practical workshops to a class of work/study students from Canada and abroad. 6 month course that includes real world community partner projects that enabled students to work in teams to conduct research, plan, design and execute projects for real clients.

Senior UX Designer lead on several projects involving digital transformation of provincial government processes and improving end user experiences. Focus on service design approach and workshop facilitation.

Leon Hui🇨🇦

About Leon Hui

Expertise

What mentees say