Liam Hoffman🇦🇺
Head of AI at The Strategy Group
About Liam Hoffman
Head of AI at The Strategy Group
Hi, I'm Liam and I have over 6 years of experience in Service Design & Strategy. I partner with organisations to transform their customer experience and drive innovation. I've successfully led end-to-end projects across diverse sectors including MedTech, Mental Health, Retail, Government, Education, and Financial Services.
My passion lies in developing practical frameworks that help teams deliver exceptional customer experiences. Whether you're just starting out or looking to advance your career, I offer mentoring in: Strategic Planning - From insight to execution Stakeholder Management - Building allies and influencing decisions Client Success - Winning and delighting clients Research Methods - Conducting impactful qualitative research Career Development - Navigating your professional growthent
Expertise
What mentees say
“Liam is a great listener and we had a great conversation full of insights. Looking forward to our next session”
“Liam is very calm and pleasant to chat with. He was very knowledgable, and could quickly identify where I had a need to develop. In addition he provided tangible feedback with actionable tasks. I highly recommend Liam!”