United States

Program Management

Design Operations

Project Management

Development Operations

Fullsail University

CSU Northridge

Lourdes Murillo

Senior Program Manager

Public Speaking

Collaboration

Problem-solving

Stakeholder management

Project management

Content pipeline

Product roadmap

Postman

Trello

Airtable

Asana

ChatGPT

Lucidchart

•Achieved a $1 billion increase in video content recoupment by optimizing the ingestion pipeline, standardizing the digital supply chain and video products in collaboration with Engineering/Product teams, using Scrum methodologies.
• Boosted product launch times from 60 hours to 3 hours (98% optimization) by implementing data-driven insights leveraging Six Sigma techniques, Jira, and Tableau.
• Accelerated $600 million in video content revenue by spearheading APAC and EMEA partnerships, establishing clear SLAs/roadmaps and quality assurance parameters, utilizing Asana.
• Scoped and implemented new functionalities including automated content categorization and predictive inventory management to optimize the internal digital supply chain, collaborating with Engineering using Trello, GitLab and TensorFlow.

•Streamlined UGC production-to-publication processes, centralizing operations for tools like FB/IG Reel, Oculus, Reels taxonomy, Live Broadcast, and others, using Agile methodologies and Shutter, Adobe Media Encoder, and FFmpeg.
• Reduced content delivery time by 20% by implementing modifications, tracking deliveries, and maintaining asset integration in collaboration with diverse teams including Engineering, Legal, Data, and Music, using Jira and Asana.
• Boosted product ROI by 28% by guiding product direction based on market insights and user needs, providing troubleshooting for digital supply chain tools, such as GitLab, SDVI, CRM, Aspera, and AWS using Lean principles.
• Achieved a 35% improvement in API response times by testing and finalizing APIs for UGC video, enhancing asset delivery from product to supply chain in coordination with Engineering, utilizing Postman.

•Achieved a 15% increase in revenue by growing and managing business across 10+ premium accounts including Showtime and HBO, leveraging digital and traditional platforms using OperativeOne and VAST/VPAID.
• Attracted 4.6M viewers with a 2% upgrade to premium channels by driving the promotional vision, specifications, and delivery for Showtime's/HBO's postproduction team, utilizing targeted advertising methods and OpenX.
• Reached 9.3M subscribers, targeting 8% of users with data-driven media plans, and ensured a 98% video experience success rate, collaborating with Marketing/Data Analytics/UX teams using Google Analytics and A/B testing methods.

•Reduced media encoding and transcoding time by 25% by processing/editing XML/JSON metadata for the video content library with FFmpeg and Notepad++, utilizing new XML formats.
• Achieved a 20% reduction in issue resolution time, by conducting bi-weekly meetings to foster cross-team collaboration between Product and Engineering, utilizing Jira, Trello, Salesforce and OperativeOne.

•Achieved a 98% buffer time in premium video content delivery by monitoring broadcasts from encoding to clear codec states using FFmpeg, HLS streaming, and bitrate optimization techniques.
• Reduced content-related errors by 15% by implementing QA processes for 500+ videos, ads, metadata, and captions, using frame-by-frame analysis, audio syncing checks, VQC, and Waveform Monitors.

• Developed and implemented Ultraviolet CFF for studios like Fox, Sony, and Lionsgate, packaging captions, mezzanine files, and XML metadata to suit any cloud format and CRM, boosting package delivery/deadline adherence by 97%.
• Achieved a 99% defect-free rate in platform launches by evaluating audio/visual material for Standard Definition/Blu- ray debuts, using FFmpeg, Adobe Compression, and Digital Intermediate workflows with LUTs for color correction.

•Achieved an 80% approval rate on first submissions by conducting visual quality inspections for platforms like iTunes, Hulu, and Netflix using Xytech, coordinated with major studios on audio testing with Audacity.
• Implemented DDEX/Shutter systems to capture audio issues and detect copyright issues, collaborated with engineering and legal teams to address IP and contractual issues, achieving a 20% quarterly reduction in discrepancies and errors.

Lourdes Murillo🇺🇸

About Lourdes Murillo

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