Canada

Graphic Design

UX Design

UI/ Visual Design

Industrial Design

Branding and Identity Design

Design Operations

Service Design

Content Design

Product Design

Customer Experience (CX)

Generalist Product Management

UX writing

Interaction Design

UX Testing

UX Research

Service Design Research

Content Strategy

AI Design

Lucia Hsieh

Experience Design Lead

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Stakeholder management

Leadership

Analytical skills

Public Speaking

Accessibility

Brand positioning

Brand strategy

Branding

Content research

Content strategy

Conversion optimisation

Data visualisation

Design systems

Forecasting and reporting

Information architecture

Product analytics

Product roadmap

Product strategy

Prototyping

Qualitative research

Quantitative research

SEO Writing

Usability Testing

User research

Optimal Workshop

Qualtrics

Trello

Webflow

Adobe Illustrator

Adobe Photoshop

Adobe XD

Airtable

Balsamiq

Figma

HTML

Miro

Adobe Creative Suite

Confluence

Google Analytics

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

How to think about design career paths and what progression looks like for designers?

Design career path

Learn the career path and progression for product managers.

Product management career path

- Product teams: artificial intelligence (AI) design guidance, ontario.ca information architecture (IA) and search, single window for business, COVID-19 data and microsite, COVID-19 procurement, vehicle registration.
- Mentored designers on qualitative and quantitative user research methods, data analytics, prototyping, and service design.
- Conducted discovery and alpha research with users and staff to identify key challenges and opportunities.
- Worked with product team, policy advisors, and business experts to cut down on duplicate processes and increase efficiency.

- User research projects: newborn registration, power of attorney.
- Established best practices around compensation, privacy, and ethics around user research in public service outlined in the user research guide.
- Mentored or managed user researchers to conduct projects across different ministries.
- Started drop-in sessions to build community for individuals across public service to share user research challenges, insights, and findings.

- Performed qualitative research by conducting face-to-face interviews, scavenger-hunt tasks, and interview-based tasks.
- Drafted Privacy Impact Assessment to ensure confidentiality in users' feedback.
- Presented findings to team on problems and improvements.
- Ensured privacy standards for users are in place for testing.

- Led team to redesign educational materials for a Fortune 500 company.
- Storyboarded visual content as proof of concept to communicate with software developers and designers.
- Improved workflow from script, storyboard, programming, testing, all the way to project completion.

- Established design standards for Snug Vest™ brand and identity including corporate logo, colour themes, and corporate values.
- Managed web development interns to execute software integrations with front end web design.
- Mapped user flows, wireframes, and scenarios to communicate with stakeholders.
- Managed manufacturing cycles including supplies and inventory levels.
- Communicated in Mandarin and English to suppliers and manufacturers.

- Red Dot Product Design 2014 Award recipient in Medicine & Life Science category.
- Conducted Snug Vest™ beta trial consisting of 15 subjects with disabilities.
- Developed and inspected prototypes to comply with Class I Health Canada Medical Devices.
- Researched on ergonomics, safety and human factors to improve prototypes.
- Ensured product was quality controlled and met specifications.

- Re-designed a product that helped children with disabilities maintain a neutral sitting position.
- Managed projects from start to finish from market research and ideation sketches, to final product presentations for therapists and technicians.
- Prototyped with plastics, aluminum, and wood for mock-ups.

Lucia Hsieh🇨🇦