United Kingdom

UX Design

Service Design

Product Design

Customer Experience (CX)

UX writing

UX Testing

UX Research

Service Design Research

User Experience Design Immersive

Evening Courses

2.1 BSc

Lucy

Strategic Design Principal

Usability Testing

Quantitative research

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Presentation skills

Stakeholder management

Leadership

Project management

Information architecture

Market research

User research

UserTesting

Webflow

Zeplin

ChatGPT

Facebook Ads

Figma

Hotjar

Maze

Miro

Mixpanel

Notion

Adobe Creative Suite

Google Analytics

Lookback

UserZoom

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

Methods and models of exploring, deciding and delivering design.

Building a design process

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

How to think about design career paths and what progression looks like for designers?

Design career path

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

BCG acquired AllofUs.
At BCG I have led a series of  projects in the following industries, enabling clients with design thinking and helping them transform their digital products and services

Key Projects:
New venture in home services
Lead Strategic Designer responsible for the proposition creation and validation of a new home service  venture for a leading South African insurer

Experience Optimisation in Customer service
Lead Strategic designer responsible for leading the team in the creation and validation of a new chatbot service designed to optimise the current customer service experience for a leading Insurer

New venture in educational platform 
Lead UX designer responsible for leading the UX/UI design and validation of a new customer acquisition opportunity for a leading SA bank.

New venture in social finance 
Senior UX designer in a venture development for a leading brewery company to develop a new direct to consumer digital loyalty offering

Experience optimisation for Public sector - Homes England
Senior UX designer to research, frame and design an internal tool to help Government workers assess risk on current and future housing developments

New venture in delivery services
Senior UX designer to research, ideate and generate concepts for investment in a new last mile delivery service.

New venture in Health - NN Insurance
Senior UX designer in the research, ideation, development and testing of innovation concepts to help NN unlock new consumer health engagement opportunities
            

    
    

    
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A design and technology studio with a broad range of clients.  I led a variety of different projects in the following industries, Automobile,  Event space, Wellness, and ecommerce. 

Key Projects:

Digital Wellness product
I lead the  project to  create a digital  mediation course for a leading traditional wellness company. It is live and has taught over 10,000 meditators in 2020.

Google Foundry
I conducted user research to better understand and create concepts to optimise the Google physical event space.

Taylors of Harrogate
I worked in a diverse team to create a new direct to consumer service for Taylors tea and coffee

            

    
    

    
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An innovation lab of 12 people that are tasked with developing adaptive digital services and applications considering all user touchpoints  for a variety of clients.  Creating a seamless and impactful experience, whilst still delivering impressive returns for the client.  

Projects:
Prestigious London Bank Client
We designed and developed a digital networking service to meet the needs of their HNWI customer base.  

Leading automotive manufacturer
We designed a service to promote a sustainable future for Electric vehicles in London.

Leading online retailer’s TV streaming offering
We designed an application that highlights the unique technical capabilities of the hardware and tapped into a new use case for the TV in the living room

            

    
    

    
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Fixers is a travel startup, which has spotted an opportunity to disrupt the traditional travel market by providing curated holidays to Millennials.

Contract supporting the BrainJuicer Hamburg office.  
Key responsibilities
- Analysis 
- Report writing
- Project management

Contract supporting  primarily supporting on the UEFA Euros 2016 Live reporting project
Key responsibilities
- Analysis
- Report writing
- Questionnaire scripting
- Project management

Contracting with the Public Sector Team 
Key responsibilities
- Managing TfL Online portal development
- Project management
- Analysis
- Client relationship

Contracting with the Employee engagement team.

- Design and implement fieldwork
-  Liaise with clients on a broad range of briefs
-  Analyse and identify actionable insights from data collected
- Combine qualitative and quantitative data sources
-  Organise creative workshops for brand building
-  Pitch for new clients
- Manage project costs

Achieved: 	An award for innovative presentation 
 	      	A promotion to Drive Accounts (Nestle)
		Outstanding Achievement award for Client Service

Key Responsibilities and skills: 
•	Co-ordinate and manage client relationships – Premier foods, Purina Nestle, P&G Global
•	Co-ordinate  project briefs with external agencies 
•	Conduct and manage ad-hoc media requests
•	Manage and deliver client briefs within contract
•	Pitch Ad-hoc capabilities
•	Create and present Client presentations
•	Contribute written PR publications 
•	Develop and Launch new data visualisations


            

    
    

    
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•	Desk research and data sourced from Quantitative and Qualitative external agencies
•	Commissioning and presenting Market research to internal Trade teams
•	Assessing Market place potential for new fundraising strategies.
•	Working with social media to gather insights on campaign strategies
•	Write Monthly Insight internal publication
•	Initiated and maintained research databases
•	CSM training
•	HTML training

Lucy🇬🇧