Denmark

Service Design

Customer Experience (CX)

Social media writing

Digital Marketing

Customer Success Management

Community Management

Lunara T

Corporate Onboarding Specialist

Public Speaking

Communication

Collaboration

Problem-solving

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Blog writing

Campaign execution & analysis

Community management

Content research

Email marketing

Email writing

Salesforce

Airtable

Canva

ChatGPT

Jira

Mailchimp

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to successfully prepare and position yourself for a job promotion?

How to get promoted

* Managing over $200k MRR portfolio of Enterprise & SME accounts in Chile, Mexico, France, Kuwait, Russia, Malaysia, Indonesia & Thailand (includes E-comm, fashion, F&B, telcos, healthcare, furniture, food, automative).
* Analysing, consulting & executing strategic solutions for leading brands for over 50 websites
* Leading client meetings to review strategies, execution timeline & best practices to improve customer journeys & achieve objectives.

* Working collaboratively with Malaysian office. Accountable for maintaining relationships and overall success with Malaysia and Singapore accounts
* Assisting 6 product teams to improve clients outcome and performance of the platform for the benefit of over 2k accounts.
* Leading a team of 45 account managers on a weekly basis by sharing new product updates, best practices and stakeholder management

Resolve Incidents and Service Request within the SLA and Application Health-checks.

Coordination and communication with End Users in Russian Language.

Configuration changes in SAP module: authorisation, finance, outbound issues, change request implementation.

Follow the set ITIL Service Management Processes.

Reporting in ServiceNow on Knowledge Management, Incident Management and Request Fulfillment.

Write articles, create an outline
Review and edit all articles and photographs for accuracy as well as potential libel or slander
Provide suggestions about any changes to make before the publication released digitally
Long-term planning for the content that will appear in the publication

      Development of strategies and structure of the department  
	Making analysis in terms of activity of the department  to improve the quality and increase the number of results
	Harmonization of requirements, considering features of the developer and customer needs;
	Managing team;
	Conducting trainings, lectures and seminars on the local, as well as on the international level. 
	Making partnerships with local committees of other countries with the purpose of collaboration; 
	Searching and working with agencies in terms of getting visa and other necessary documents for interns 
	Organization of marketing department work for promoting interns of Kazakhstan 
	Organization of job interviews with interviews
	Participation in the design of contracts

Lunara T🇩🇰