Portugal

Program Management

Project Management

Business Transformation

OutSystems

High School

Mini MBA Lean Services Management

Smart Cities

Carlos Mandim Primavera

Head of Engagement Practice

Public Speaking

Prototyping

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Analytical skills

Budget management

Product roadmap

Trello

Asana

Balsamiq

ChatGPT

Jira

Lucidchart

Miro

Notion

Confluence

PowerBI

Outsystems

Leads the Engagement Practice and a team of Engagement Managers who are responsible for managing client relationships and delivering successful projects, providing guidance, mentorship, and support to the team ensuring client satisfaction, project success, and revenue growth. Collaborates with cross-functional teams, including solution delivery, and leadership, to drive operational excellence, effective people allocation, and business growth.

Drive customer value by delivering world-class solutions and frictionless Professional Services experiences. Run the engagements, control escalations and health of GEO engagements as well as upskill the team and support them with functional know-how.

★ Project Manager | Program Manager | Product Owner | Scrum Master ★

Responsible for the overall management and delivery of innovative solutions using OutSystems, through an agile approach. Coordinates with multiple, dispersed business sponsors, and work with the delivery team to ensure that the solution is delivered according to the right business needs.

Key Responsibilities:
- Act as trustful business partner to guarantee the understanding of customers’ needs and drivers;
- Serve as the main driver of the client relationship and communication;
- Establishes the bridge between the business and the technical team according to project needs;
- Ensure strong program management practices, managing the budget, timeline, resources, scope, change requests, status report, and sales interface;
- Ensure teamwork, commitment and expectations alignment;
- Guarantee quality procedures and OutSystems behaviors.

★ Project Manager | Program Manager | Product Owner | Scrum Master ★

★ Project Manager | Business Analyst | Product Owner | Scrum Master ★

Operations Team Management (Budget, Staff management and Skills development) on the following sectors: Energy, Automotive, Aeronautics, Transportation and Retail (HEAT Business Unit).

jp.ik, inspiring knowledge, is present on five continents, with operations in 60 countries and more than 4 million Magellan delivered since 2008, the educational initiative of JP - Inspiring Knowledge is a project in constant growth, promoting human progress through technology.

As a Project Manager in the Engineering Department I had the following responsibilities:
- Project Management methodology definition, based on PMBoK
- Projects support (PMO mode)

I also managed several projects, namely: 
-> Águeda Educação+: configuration and delivery of devices to Agueda High School students
-> Development and delivery of devices for the UK Healthcare System (NHS)
-> Digital Literacy Programme in Kenya: development and delivery of a digital classroom, to Kenyan Primary Schools countrywide
-> Pop-up Schools implementation in Kenya and in Mozambique

Management of more than 40 people (developers and testers) at Fundão, Porto and Paris. This team is the Services Center of Bouygues Telecom (ByTel), responsible for the maintainance and support of the technical software applications portfolio, that assures ByTel operation for their 14 million clients in France.

Bouygues Telecom is a global convergent telecommunications operator, in France, for mobile, fixed, TV, internet, and cloud.

MBA in Logistics and Supply Chain Management, "Logistics Information Systems" module.

Project Management of Knowledge Management & Intranet projects @Altran Corporate (Paris Headquarters):
- OpenText: Content & Document management; Intranet;
- MS Sharepoint 2013: Knowledge Management prototype (Content & Document management)
- Exalead: Enterprise Search
- Project planning, monitoring and Stakeholders management (including C-level)

Application Management (ITIL based): Intranet & Knowledge Management (Sharepoint & OpenText); Enterprise Search (Exalead)

- Focus areas: Public Sector; Healthcare; Transports; Education; Utilities.
- Presales support to business partners in Kenya and Portugal.
- Project Management and Presales support to Primavera Mozambique.
- Project Management support to ongoing projects in Portugal.

Project and Program  Management in the following European countries:

- UK (NHS Hospital - multi-year implementation project, multi-million euros budget), 
- The Netherlands (multi-year implementation project, multi-million euros budget) 
- Portugal (Hospital Pharmacy Information Systems and EHR Information Systems). 

- Project Planning, monitoring and control using an EPM platform: Scope; Schedule; Cost; Risks; Human resources; Quality.
- Stakeholders management, including C-level.
- Using PMBok, PRINCE2 standards and Earned Value Management method (EVM).
- Multi-cultural and multi-disciplinary teams management.

http://www.alert-online.com/

Healthcare Supply Chain Management Consultant - ALERT(R) ERP (MS Dynamics Nav; MS Sharepoint; Mobile):
- Project Coordination
- Functional Analysis
- Parametrizations
- Tests
- Training

Focus on the following areas: 
- ERP (MS Dynamics NAV); 
- CRM (MS Dynamics CRM); 
- Content Management system (MS SharePoint 2007); 
- Business Intelligence; 
- Mobile solutions.

Competencies:
- Prospecting; 
- Promotion of solutions in the identified areas; 
- Tenders writing; 
- Projects monitoring.

Consultant and Product Manager with focus on the following areas: 
- CRM; 
- Mobile solutions; 
- Document and Workflow Management; 
- Quality management; 
- Portals.

Lotus Notes/Domino; Microsoft Windows Mobile; IBM AS/400 ERP

Competencies:
- Product management; 
- Project Coordination and implementation;
- Functional Analysis;
- Demonstrations;
- Definition and design of specific solutions; 
- Technical support to tenders writing.

Carlos Mandim Primavera🇵🇹

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