United States

UX Design

UI/ Visual Design

Branding and Identity Design

Service Design

Content Design

Product Design

Customer Experience (CX)

Generalist Product Management

Copywriting

UX writing

Branding

Business Development

Product Marketing

Interaction Design

Growth Design

Project Management

UX Testing

UX Research

UX Engineering

Content Strategy

Associate of Science - AS

The School of the Art Institute of Chicago

Mandy Corrado

UX/UI Designer

Usability Testing

Typography

Tone consistency

Quantitative research

Public Speaking

Product analytics

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Analytical skills

Accessibility

Advanced data analytics

Brand positioning

Brand strategy

Business intelligence

Data visualisation

Design systems

Human computer interaction

Information architecture

LinkedIn writing

Market research

CAD design

User research

Product roadmap

Adobe Photoshop

Canva

ChatGPT

Facebook Ads

Figma

Google Ads

Instagram Ads

InVision

Miro

Adobe Creative Suite

Autocad

Google Analytics

Lookback

Zendesk

Sketch

As a UI/UX Designer at iCEV, I’ve been focused on streamlining and modernizing the platform’s UI, ensuring design consistency across products. My work includes maintaining and expanding the UI style guide and component library, collaborating closely with developers to refine and implement scalable design solutions, and redesigning the main navigation to improve usability and accessibility across platforms. Additionally, I’ve been leading user research initiatives, conducting usability testing, and accessibility audits to validate design decisions and align with WCAG standards. My role bridges UX strategy and execution, ensuring that design enhancements are data-driven and user-centered.

Owned strategic direction and end-to-end design process for SaaS CRM, contributing to the product roadmap and leading a team of 5 designers in research, ideation, design, and developer handoff.

◈ Introduced design improvements by applying user-centered CRM best practices to address key user pain points, improving user satisfaction by 80%.

◈ Spearheaded the creation of Create Read Update Delete (CRUD) functionality via an iterative design process and incorporating data-driven insights, increasing user task completion rates by 50%.

◈ Created detailed interactive wireframes in Figma, improving communication and presentation of design concepts to decision-makers and increasing stakeholder satisfaction.

◈ Built a scalable design system using systems thinking that ensured consistency across products, including iconography, typography, component libraries, modals, instance swapping, and interaction states.

◈ Mentored junior designers by providing feedback and skill-building opportunities that increased their confidence in tackling complex design projects, boosting Employee Satisfaction Index (ESI) by 25%.

Designed the UX/UI for a B2C bus booking website for travelers in Nepal, addressing global user experience considerations and regional usability needs through research, prototyping, and testing.

◈ Ensured WCAG compliance by implementing accessibility features such as color contrast adjustments, screen reader compatibility, and text resizing options, increasing accessibility compliance to 100%.

◈ Refined interaction design, optimized navigation flow, and improved information architecture and accuracy of the site, resulting in a 20% increase in task success rates and a 35% reduction in usability issues.

◈ Created an interactive high-fidelity prototype in Figma that enabled dynamic visualization of user flows and design concepts for testing, enhancing stakeholder engagement, and boosting satisfaction.

◈ Formulated a robust user testing plan and wrote unbiased questions to rigorously assess the prototype’s usability, functionality, overall user experience, and alignment with business objectives.

◈ Led remote, unmoderated usability testing using Lookback.io to capture insights from participants in Nepal, uncovering 35% more actionable issues than were identified during the initial heuristic evaluation.

Directed the end-to-end product lifecycle for a startup CPG brand, managing the process from initial concept through production and distribution to ensure a seamless user experience across all touchpoints.

◈ Designed, launched, and iterated a B2C e-commerce platform through comprehensive user research, wireframing, prototyping, and close collaboration with developers, increasing conversion rates by 30%.

◈ Developed and executed a brand strategy, crafting a cohesive brand identity through strategic positioning, distinctive voice, and compelling visual design elements, boosting brand recognition by 60%.

◈ Refined customer touchpoints and optimized targeted campaigns by leveraging business acumen and data-driven insights, driving customer engagement and increasing market reach by 40%.

◈ Collaborated with a cross-functional international team of designers, printers, and manufacturers, driving a successful product launch from concept to completion while ensuring high-quality design execution.

Drove user-centered design initiatives for 12 new products across 3 brands, establishing comprehensive design guidelines and standards while successfully managing multiple projects in an Agile environment.

◈ Led strategic design initiatives and collaborated with cross-functional teams, driving a 5x increase in brand revenue in the first year and 16x overall company growth over four years.

◈ Developed cross-platform UX solutions using Adobe Creative Suite, managing the development and launch of e-commerce sites for 3 distinct brands, boosting overall user engagement by 60%.

◈ Collaborated with cross-functional teams in marketing, sales, and production to align strategic initiatives with product design objectives, ensuring cohesive execution in product launches and financial planning.

◈ Managed multiple projects simultaneously while leading a team of 5 designers, overseeing budgets, timelines, and team performance, improving design output and increasing stakeholder satisfaction.

◈ Led the Employee Advisory Board, comprised of cross-functional leaders and C-Suite executives, improving company culture and boosting employee engagement by 20% within 2 years through strategic initiatives.

◈ Managed internal surveys, including Gallup Polls, to measure employee engagement, gather feedback, and assess overall satisfaction, presenting actionable insights to senior leadership for strategic decision-making.

◈ Oversaw SAP database management, running custom headcount queries and creating pivot tables, improving data accuracy, streamlining reporting processes, and enhancing operational insights.

◈ Reported on diversity and inclusion levels, contributing to a 10% increase in organizational diversity over 2 years.

◈ Designed and implemented associate training programs from concept to completion, improving employee retention, increasing productivity, and enhancing overall organizational performance.

Mandy Corrado🇺🇸