India

Full stack

Manpreet Singh

Principal Engineer

Problem-solving

Critical-thinking

Empathy

Team player

Organisation skills

Customer service

Leadership

React

Salesforce

JavaScript

REST API

PowerBI

Stakeholder management

Communication

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

How to identify star candidates, evaluate technical ability, and close hires

Hiring software engineers

Decision making as a software engineer or lead - how to become better at making the right choices

Making better tech choices

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Ways to provide constructive feedback to team members.

Giving effective feedback

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Project: Digital Sales chat implementation using Gen AI.
Project: Whatsapp, SMS Integration with Salesforce for Sales Cloud.
Project: Global Voice Implementation using Service Cloud Voice ( Genysys, Vonayge, Amazon Connect)
Project: Einstien GPT implementation (Work Summaries, Service Reply, Email Summary, Case Classification, Knowledge Creation, Search Answers).
Project: Agent Productivity
Project: Jira Integration

Project: Lightning Scheduler
•	Worked as Implementation lead for Salesforce Scheduler (FSL) as part of contact center initiative.
•	Implemented Appointment scheduling for agents using flows and LWC.
•	Developed Rest API integration from the .com site to salesforce so that customers can schedule appointments.
•	Worked with Stakeholders, product managers, and solution architect for designing the roadmap and end-to-end implementation.

Project: Unified contact center
• Worked on CTI integration using NICE In-contact app exchange package.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Created application for automated lead creation, Prospect interests, activities, and lead routing using apex classes and In-Contact
• Developed and enhanced various features of Case Management using Apex classes, triggers, and Batch Apex, Flows, Omni-Channel, and email services.
• Developed proof of concept to replace current Salesforce for Outlook connector using Einstein activity capture.

Project: Fusion 360 Einstein Chat-bot
• Implemented the capabilities of ‘Salesforce Einstein Chatbot and Analytics using Einstein Bot builder
• Developed different dialogues using rule, action, message to display suggested articles to the user for the entered keywords.
• Used Invocable methods to obtain and return search results and live chat transcript variables.
• Created “Transfer to Agent” dialogue to transfer the user from chatbot to live agent, and configured chat button

Project: Service cloud platform migration to lightning
• Customization of Salesforce Sales Cloud and Service Cloud.
• Built Lightning controllers with the AURA framework. Involved in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Implemented case close process using Aura components and lightning flow.
• Worked on Lightning Process builder flows and quick Action.
• Led migration of classic knowledge articles to lightning.
• Classic live agent chat migration in lightning experience.
• Application Development on Force.com platform using Visual force and Apex.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Automated Deployments with CI/CD Integration using JIRA, Jenkins, VS Code, and Git.
• Integrations to Salesforce from other Enterprise Applications using Apigee.

Project: Pacific Life
•	Customization of Salesforce Sales Cloud, Service Cloud and community Cloud.
•	Creating lightning aura components for lightning migration of existing classic functionality.
•	Automating sales process of handling insurance policy of customer using conga and DocuSign.
•	Application Development on Force.com platform using Visual force and Apex.
•	Integration of salesforce with third party systems using Rest API.
•	Worked on Customer community using Lightning Components and Live Agent
•	Created multiple Vlocity Data Raptors, Vlocity Card, Vlocity Action, Vlocity Interaction Launcher, 
         Vlocity Omni Script and Vlocity Templates.

Project: CPQ Implementation for Client Honeywell
●	Worked on Steel brick CPQ and its implementation for enhancing the Sales process.
•	Worked on Service cloud, community implementation as per project requirement.
•	Implementation of advanced approval process for managing quote approval.
•	Automation of discount for new opportunity using custom calculator
•	Dynamic quote generation and opportunity renewal for existing and new opportunities.
•	Large scale implementation of Sales Automation for EMEA, AMER and middle east region.

Project - Human Care Systems.
●	Involved in Design, development, planning of Salesforce Cloud services.
●	Worked collectively in Implementing Service Cloud Solutions. 
●	Implemented Knowledge, Live Agent and Case Management set up within Service Cloud. 
●	Designed Field Dependencies, validation Rules, Email Templates, Work Flows and Approval Processes for automated alerts, field updates and Email generation.
●	Troubleshooting users access issues for Apps, objects, custom objects, fields, record types, Visualforce pages.
●	Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers

Manpreet Singh🇮🇳

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