Spain

Customer Success Management

Security Engineering

Tecnólogo en Análisis y Diseño de Sistemas de Información

Ingenieria de Sistemas

Ingeniería de sistemas

Manuel Rangel

Cibersecurity Engineer

Problem-solving

Time management

Empathy

Team player

Customer service

Stakeholder management

Leadership

Information architecture

Asana

Figma

GitHub

Jira

Miro

Adobe Creative Suite

Confluence

Hibob

BambooHR

Namely

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

- Endpoint Security and Management: Led the migration of all macOS devices to Apple Business Manager (ABM) for centralized management via MDM, transitioning away from manual control. Managed and optimized Kandji, Crowdstrike, and Qualys to effectively control assets, risks, and vulnerabilities. Successfully migrated the MDM platform from JAMF to Kandji, leading all phases of the transition, including Proof of Concept (PoC) development and End-User Acceptance (EUA) testing to ensure a smooth and effective implementation. This included developing and implementing security policies for endpoint devices.
- Identity and Access Management (IAM): Successfully integrated the Microsoft 365 tenant with Okta to provide Single Sign-On (SSO) for end-users, enhancing security and user experience. This improved access control and simplified user authentication.
Compliance and Audit: Conducted audits and implemented procedures to align with the new ISO 27001:2022 standards, ensuring organizational security posture and compliance with industry best practices. This included documenting security controls and performing risk assessments and obtaining the recertification after transitioning the standard’ controls to the recent version.
- IT Infrastructure Management & Optimization: Managed and optimized critical IT systems, including the Atlassian Suite (including contract negotiation) and Google Workspace (focused on license cost reduction).

- Integrate and migrate all current MacOS devices to the ABM (including manual process) to be
managed by the MDM instead to control those manually.
- Generate a Knowledge Base to users and share the Onboarding process to all company users
to prevent any issues or misunderstanding during the first weeks on the company.
- Ran the audits and procedures to adopt the new ISO 27001:2022 policies and practices.
- Bring IT support level 2, 3 for end users.
- Manage and own Atlassian Suite and negotiate the upcoming renewal for it.
- Manage and own Google Workspace and do improvements to reduce the license costs.
- Manage and own Kandji, Crowdstrike and Qualys in order to control assets, risks and
vulnerabilities.
- Allow and experience the challenge to integrate our Microsoft365 tenant with Okta to grant the SSO experience to our end users.

Worked as freelancer to enhance the Okta adoption and usage of SCEP and APIs to perform the Okta Fastpass adoption on a Learning company.  It was a first three months before obtain the Perceptive contract.
- Implement OKTA FastPass and workflows to provision new users on the company.
- Adopt the best practices and reach the Cyber Essentials + certification after a short time.
- Document and implement Kandji as MDM after a successful PoC.

Enhance and open the support position in the AMER region to Monstarlab.   
- Bring multilevel (1,2,3) support to users in COL and US region, and support and develop the best IT practices our company globally wide.   
- Document and enhance the ticketing system (Zendesk) and revamp it including automation.   
- Optimize the budget and vendor management in AMER to unify the budget fully oriented to the global goals. 
- Implement Apple Business Management in the AMER region (MDM Integration with JumpCloud).  
- Enhance the Cybersecurity awareness in our region, adding value with the risks knowledge and establishing policies, rules, and procedures to track and prevent possible gaps in our daily basis. Tools that I manage and support: 
- Atlassian Suite (Jira, Confluence). 
- Google Workspace. 
- GitHub Enterprise. 
- Jumpcloud (MDM and Users management). 
- Jamf. 
- Apple Business Management. 
- Microsoft 365. (Groups, Users, Teams management).
- Udemy Corporate

Being the IT End User area and culture inside the company, building relations with vendors, maintaining contact with different services providers, and coordinating and managing the SaaS tools budget. Also, help our financial team choose a correct model to acquire new IT stuff for our employees.
Implement and share content through multiple tools and administrate those like:
- Google Workspace
- Freshservice
- Teamviewer
- Adobe
- HelloSign
- Apple Business Management
- Operative Renting (Negotiations)
- Miro
- Zoom

I collaborate with the Global IT Team in multiple tasks such as End Users Support and new hires stuff preparation. I also manage procurement and vendors processes to enhance delivery times across our new employees.
Work with tools like:
- Adaxes (Active Directory)
- Spanning Backup
- Google Workspace
- BetterCloud
- OKTA
- Figma
- JAMF
- Atlassian Suite
- Adobe Tools
- FreshService

Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.
Coordinate support, troubleshooting, and repair for IT equipment and networks.
Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.
Establishes relationships with technology and component vendors. (GSuite, Okta, Century Link, IT Stuff vendors).
Oversees IT support department staff, including education, training.
Advises human resources colleagues on staffing needs and participates in the hiring and training process.
Manages departmental budget and tracks spending on equipment and staff.
Develops and maintains emergency plans to address equipment, power, or security failure to ensure technology and data preservation.
Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases.
Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments.
Offers specialized expertise in IT demands.

Management of suppliers and verification of digital services available in the company guarantee implementation of changes and management of both productive and pre-productive environments.  Monitoring the process of electronic payments PSE and control of inconsistencies.  Verification of tools for monitoring services and portals of the Alliance achieving Dynatrace's PoC and implementing the scheme of services through tickets in the team's management.

Manage end users account's grant permissions and administration of licenses, tools, assets (Mac, Windows, Mobile devices). Office movement experience in Bogotá.  Administrate user access to many tools and check policies and security compliance across IT area in Bogotá office.

Work with tools like:
- Adaxes (Active Directory)
- Microsoft365 Administration.
- Spanning Backup
- Google Workspace
- BetterCloud
- OKTA
- Figma
- JAMF
- Atlassian Suite
- Adobe Tools
- FreshService

Installation support, configuration, and delivery of IT service to End Users.
Configuration of Laptops and Desktops.
Operating Systems (Windows and Linux Ubuntu) preparation according to standards and customer requirements.
Licensing and access control and management.

Manuel Rangel🇪🇸

About Manuel Rangel

Expertise