United Kingdom

Service Design

Product Design

UX Research

Hyper Island UK & Teesside University

London College of Communication

UniCeub

Marcos Arruda

UX & Service Designer

Typography

Product strategy

Prototyping

Communication

Problem-solving

Empathy

Design systems

User research

Figma

Adobe Creative Suite

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

● Design and facilitate Discovery activities (workshops, stakeholder interviews, design sprints, ideation, co-creation etc.) to understand and envision full end-to-end services.
● Conducting research using a variety of methods, from discovery to evaluative research, with individual users, staff or stakeholders to understand people, behaviour, context, culture and ideas, and to help improve and iterate digital products, systems and services.
● Collaborate intensely with practitioners in the Design Discovery service through research, mapping, problem analysis, experimentation, prototyping and user testing. Integrate efforts across multiple teams into coherent customer journeys.
● Lead design sprints and co-creation sessions with stakeholders, fostering a collaborative environment that drives innovative service delivery.
● Offer support for implementation, from building capability where needed to detailing touchpoints, both digital and physical.

- User experience designer lead for a digital content management product with 5.000 users in 26 countries.
- Deliver designs via specifications and closely collaborate with engineers, developers and researchers.
- Facilitate design workshops using human-centered methodologies and design thinking techniques.
- Develop work with behavioural science, data analytics and user insights to guide design decisions.
- Generate actionable insights that both fueled ideation and evaluated product experiences.
- Conduct usability research by interactively testing designs using high and low-fidelity prototypes.
- Create interactive designs for complex digital applications employing user flow diagrams, site maps, and
interactive wireframes in Figma.
- Design end-to-end user journeys across Jacob’s innovation lab and for Jacobs’ design system.

Remote Creative Strategist-Deliver designs via specifications and closely collaborate with Engineers.-Lead cross-functional teams in design sprints using human-centered and design thinking methodologies.-Develop work with behaviour science, data analytics and user insights to guide design decisions.-Generate actionable insights that both fueled ideation and evaluated product experiences.-Develop insightful strategies, value proposition proposals, and produced marketing and communication services; notably focused on the residential real estate industry.-

-Delivered qualitative research, ideation, concept tests, iterative prototype, user test, and analysis data.-Delivered design visions and executed business strategies.-Developed smooth user flows, illustrations and graphs; prioritising client experience and functionality.-Created wireframes, user interfaces and app maps with multiple design iterations.-Developed the brand strategy for social media campaigns and mapped results.-Contributed to strategic decisions, working with the Design, Product, and Executive teams.

FounderClients: DPZ, Propeg, Borghi/Lowe, Giovanni DraftFCB, DCS/WPPgroup.-This passion project was a collaborative community of Designers from various fields which contributed to core subjects of importance, working closely with multinational advertising agencies across Brazil.-Experienced building and maintaining strong working relationships with colleagues, clients, and stakeholders.-Blended creative vision and acute business sense to develop advertising, art direction, brand, graphic design, iconography, typography works, desktop/mobile UI, UX design, concept design, and creative strategies.-Designed end-to-end flows and experiences that were simple and elegant for various platforms, systems and products.-Inspired and brainstormed fresh ideas, managed deliverables, and captivated the target market.

Company closed- Created advertising concepts and digital design solutions for tech companies.- Developed brand strategy and statistics systems.- Collaborated with account executives to obtain knowledge of the clients’ requirements.- Lead brainstorming and creative sessions to generate ideas and source logical solutions to barriers.

Company closed- Developed brand designs and look book in line with company visions and market placement.- Developed visual communications; leveraging core skills in creative flows and content.- Produced and implemented effective brand strategies.

Client Portfolio Included: Coca-Cola, Volkswagen & Brazilian National Telecommunication Agency.- Developed concepts and artwork.- Created graphic design solutions from concept through to completion.- Worked alongside an agile team to create thoughtful and strategic solutions.

Marcos Arruda🇬🇧

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