Australia

Service Design

UX Design

Branding and Identity Design

Multimedia Design

Design Operations

Product Design

Customer Experience (CX)

UX Testing

UX Research

Service Design Research

Business Transformation

Marcus Brooke

Service Designer and Researcher

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Customer service

Conflict resolution

Stakeholder management

Leadership

Project management

Analytical skills

Accessibility

Optimal Workshop

SurveyMonkey

Trello

Typeform

UserTesting

Webflow

Adobe Illustrator

Adobe Photoshop

Adobe XD

Airflow

Airtable

Asana

Balsamiq

Canva

ChatGPT

Figma

InVision

Miro

Notion

Adobe Creative Suite

UserZoom

Sketch

Mural

Framer

Brand positioning

Conversational AI

Content research

Brand strategy

Design systems

Information architecture

Market research

User research

Usability Testing

Product analytics

Prototyping

Product roadmap

Product strategy

Qualitative research

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Tech Ready Women Academy’s global mission is to provide women with tech and business education, access to world-class mentors, connections to startup communities and enabling them to create the businesses of tomorrow.

We are United for Good - Designing a better world for everyone.
An Ethical, Inclusive and Collaborative Design Company for Everyone.

We research, design, make and measure sustainable products and services with
organisations doing good in the world.

We design with you, to help create a better more inclusive world for everyone.
We respectfully listen to people with knowledge and lived experiences.
We have an inclusive and diverse approach to a wide range of community needs.
We collaborate with people to solve real local and global issues.

https://unitedforgood.co

Outurn - designing better experiences.

Customer Experience, Design Thinking, Service Design, Research, Workshops, Strategy, CX/UX/CCD/UI, Interface, Mobility, ROI and Analysis.

AMP Smart Buildings, Westpac Institutional Banking, icare insurance (Integrated Care), Healthdirect, Objective Experience (Research Agency), Westpac Group.

Avenue & Park is a Customer Experience design firm.

- Service Design
- Customer Centred Design
- User Experience (UX) & User Interface (UI)

Tabcorp, Suncorp, Westpac Group

National DCD across 11 offices and 30 creatives.
One of Australia's oldest independently owned publicly listed Ad agencies.
Colliers International, Rio Tinto, Worldwide Printing Solutions.

Regional CD across 4 offices and 13 creatives.
Part of the STW group.
Austrade, Blackmores, Bupa, CFSGAM, NSW Parks.

CRM community platform design lead, 4 creatives.
Digital Sydney, NSW Events, FBI Radio.

Boutique Agency head of 5 creatives.
FCS, Hills Petfit, Optus, Skins, Sola Sport.

Contracted to Yahoo!7 working with their UED department, platform development and promotion through ad space and all their Yahoo!7 properties.

ABC Shop Online - Interactive Producer for ABC Shop Online, ABC Commercial producing design & interface collateral & development for ABC broadcast media products including for services on iTunes Australia, ViiV, MySpace, other strategic partners.

ABC Shop Online - Senior Designer and Producer for the eCommerce site.

Cognitive Science agency.
British Council, Sky, United Utilities.

Marcus Brooke🇦🇺

About Marcus Brooke

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