MARIA JULIA CARNEIRO SANTOS🇨🇦
Product Design Director at MatrixCare | ResMed
About MARIA JULIA CARNEIRO SANTOS
Product Design Director at MatrixCare | ResMed
I’m a Product Design Director with 15+ years of experience turning complex challenges into simple, accessible, and inclusive digital experiences. My expertise spans product strategy, user experience, and business process integration, with a focus on scaling design systems, optimizing costs, and driving innovation aligned with evolving technologies and market needs.
In the financial and fintech sectors, I’ve worked with XP Inc., Itaú Unibanco, Santander, CSU, Relay Financial, and TD, delivering measurable impact across credit and debit cards, investments, loans, business accounts, and spend management. I’ve built and scaled teams, launched innovative products, optimized user journeys, and established design practices that improved both customer satisfaction and business outcomes.
Now focused on healthcare (a lifelong passion) I lead design at MatrixCare and related SaaS companies, crafting solutions that improve patient care, streamline operations, and connect providers, patients, and systems. My leadership develops designers as strategic partners, strengthening collaboration across product and engineering to ensure design drives both exceptional experiences and sustainable business growth.
Expertise
What mentees say
“the best mentor ever :)”
“I had a wonderful session with Maria :) She's quite approachable, engaging, and encouraging. We had an interesting discussion with lots of insights and ideas. Looking forward to our next sessions :)”
“I had a great session with Maria, who provided amazing support in understanding the design interview process. Her subject knowledge allowed me to grasp the structure, expectations, and best practices thoroughly. Thank you for the amazing knowledge!”