Brazil

Design Operations

Service Design

Product Design

Customer Success Management

Service Design Research

Especialização em Design do Mobiliário

Interior Design

Bachelor's degree

Marina Ricardo

Sr. Design Manager

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Presentation skills

Customer service

Stakeholder management

Leadership

Project management

Canva

Miro

Notion

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Responsible for managing the Product and Service Designers who take care of the verticals that will guarantee the perfect match between price, portfolio offer and convenience (less time and perfect temperature), adding more value to the customer. These three pillars are responsible for bringing revenue to the company.

Responsible for managing the Product and Service Designers who take care of the experience and journey of Zé's Sellers, mapping the current experience, and ensuring continuous improvement through interviews, analysis, shadowing, visits to partners and quick tests.

Responsible for creating amazing journeys and experiences for SKY, DIRECTV and DIRECTV GO customers, and create new products for the Vrio group, ensuring the focus on the users, and adding maximum value to them.

Responsible for coordinating 3 teams, within the Digital Experience area, focusing on the SKY customer, using our web / app channels. Structuring the area's processes, and creating and strengthening the strategy.

CX: Metric tracking (CES and CSAT), working on analytics and insights generation with the team.
Service Design: Create new produtcs, focusing on Business opportunities and Customer needs; Creation of Personas, Value Proposition, and Blueprints
UX Research: Monitoring research, with a greater focus on propositions and validation, in order to support the UX Design team to design the best possible experience for customers.

PO da startup de renegociações de dívidas emDia, do Banco Santander

Especialista em desenvolvimento de projetos de inovação através do Design Thinking.
Mapeamento de dores e necessidades para apresentar soluções de valor ao usuário.
Entre os principais projetos estão:
- melhoria da experiência do participante no maior evento de tecnologia para o setor financeiro
- propostas de soluções para impulsionar a adesão de máquina de cartão
- desenho de jornada pf e pj para plataforma de renegociação

Desenvolvimento de projetos internos - facelift dos escritórios.
Desenvolvimento de produtos e mobiliários para as agências.

Desenvolvimento de linhas de móveis autorais.

https://www.veromobili.com.br/horta/
https://www.veromobili.com.br/andrus/

Marina Ricardo🇧🇷

Create an account to accelerate your career with expert mentors worldwide.