Maring Eberlein🇺🇸
Support Content Strategy at Freelance
About Maring Eberlein
Support Content Strategy at Freelance
I started my journey in the tech space in a customer support role. As I worked my way up the team, I discovered my passion: support-centric content.
I now contract full time with a Zendesk partner firm, helping companies develop a content strategy for their customer-facing support content, largely within the Zendesk Suite. I also work with them on agent language templates and support workflows which complement the content work. As a team, we strive to provide clients with a holistic approach to their support strategy.
Prior to contracting, I managed a support team, acted as a Zendesk admin, and worked as a content manager of customer content in WordPress. From wearing so many hats, I have experience with: Training programs and people management, A ticketing system migration Building cross-functional relationships to elevate support Customer-facing and internal resources + documentation Navigating career paths from a support starting point