Mark Barnett🇦🇺

About Mark Barnett

Global Operations Manager at Amazon

Hi, I’m Mark.

I mentor engineers and operational leaders who are stuck in reactive, high-pressure environments and want to move into structured, calm, root-cause-driven leadership.

With 25+ years in operational management — including building Australia’s first Cisco-powered broadband network and leading global carrier operations for Amazon Connect — I focus on practical, real-world problem solving, not theory.

My approach is simple and disciplined:

Identify the worst operational pain points (not the loudest ones) Cross-check with a second data source Go to the source of the issue Reduce complexity to a single-page root-cause view Fix the system, not the symptom

Most sessions are focused on your actual environment — tickets, escalations, org structure, bottlenecks, or decision fatigue — and we work through how to stabilise and simplify it.

I also share a short companion ebook, The Button That Shouldn't Exist, which outlines this methodology for ongoing use. When you book a session please also connect with me on linkedin and message so I can get an idea of your background.

Expertise

Sessions with Mark Barnett

• General Mentorship Session (30 min)

What mentees say

“I had an outstanding mentorship experience during my Amazon interview preparation session. The mentor's amazing communication and subject knowledge made complex concepts easy to understand. Their motivation and problem-solving skills were truly inspiring, helping me navigate my interview stories with confidence. I wholeheartedly recommend booking a session with this mentor for anyone looking to”