

UX Manager - Enterprise at Qatar Airways
UX Manager - Enterprise at Qatar Airways
Senior-level Design Thinking expert and human-centered design advocate with 15+ years of experience in creating exceptional digital experiences across diverse industries. I’m passionate about how AI can shape the future of user experience — not just to streamline interactions, but to create meaningful, human-centered journeys that drive real impact for both businesses and individuals.
Over the past 12 years, I’ve led high-performing UX teams at one of the world’s top airlines, driving award-winning digital experiences that elevate both customer and employee engagement. Focused on innovation that delivers measurable, positive business outcomes, I believe in the power of design to solve real problems and create lasting value.
“I had an outstanding experience with Marwan as my mentor. His amazing communication skills and vast knowledge about technology and industry made our session incredibly valuable. He was not only motivating but also adept at problem-solving, providing insights that will significantly aid my journey.”
“My session with Marwan was truly outstanding. His amazing communication and deep subject knowledge inspired me to approach the product space with renewed vigor. Marwan’s exceptional problem-solving skills and motivating energy made a significant impact on my journey.”
“Marwan is one of the most insightful mentors I’ve ever spoken to. In just 1 session, he shifted the way I view aviation UX. His depth of knowledge, strategic thinking, and ability to connect dots across business, technology, and design was genuinely mind-blowing. I walked away with a sharper understanding of the industry, and new angles to explore. Thanks again, Marwan”