United Kingdom

UX Design

Program Management

UX Research

Diploma

Mary T

Senior UXR Programme Manager

Usability Testing

Newsletter writing

Product strategy

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Empathy

Organisation skills

Presentation skills

Stakeholder management

Project management

Event organisation

Forecasting and reporting

Budget management

User research

Product roadmap

UserTesting

Validately

Adobe Photoshop

Airtable

Asana

Figma

Lucidchart

Mailchimp

Miro

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Program Manager for International User Experience Research

-	Built and managed UX research programme for Vodafone University – strategic learning and development initiative; I was the project manager with end to end accountability for plan, risks, content mapping using agile principles  
-	Successfully managed supply chain activities, corporate events & senior stakeholder committees
-	Led department level (CXO) marketing activities within wider organisation, including collaboration with Internal Communications for content generation on Group intranet
-	Led procurement activities in the department including vendor management and purchasing processes
-	Proficient with SharePoint – single point of contact for managing department SharePoint
-	Expert in leading events as a single point of contact for managing corporate events including offsite workshops, launch events, content creation, agenda management, logistics, governance and co-ordination
-	Completed team leader training, including coaching and mentoring methodologies. 
-	Executive assistance for all the Heads of functions in; Digital, User Experience, CARE, Customer Experience, My Vodafone App and Global Customer Experience Director

Achievements: 
Successfully delivered multiple cross-functional global events across Digital and Customer Experience communities including:
-	A forum of 70+ delegates including 21 head of functions and 10 external partners achieving a survey satisfaction score of 100%.
-	Organised and facilitated 15 offsite workshops, training sessions and meetings with audiences of up to 30 attendees within 18 months.
-	Managed and ran Vodafone Group internal launch events for entire org, achieving wider cross functional engagement by setting up array of forums to test and demonstrate products and tools, enabling user understanding of key benefits in a fun and engaging environment to optimise effectiveness.

Management of org kick off sessions across 21 markets through to completion.

Received coaching and customer experience cycle training

-	Project managed website migration via CMS (WordPress and DNN) collaborating with external designers and agencies
-	Successfully produced and managed corporate brand guidelines
-	Digital/online marketing manager, responsible for all channels including social network management, online campaigns and monthly e-newsletters (Mailchimp)
-	Managed sales data for governance 
-	Managed contracts and inductions and work experience placements
-	Delivered copy-written, proof-read PR
-	Produced and managed creative marketing, design briefs, and photography
-	Managed print and merchandise agencies
-	Supervised small teams and co-performed staff appraisals
-	Delivered end to end management of large global annual trade show including after show events held at various London venues.
-	Executive Assistant to Managing Director

Providing high level of customer care and FOH service. Prioritising and performing general administration duties. Liaising with clients, coordinating and managing logistical aspects of day to day activities.

Achievements:
-	Promoted from events assistant to race team assistant and later retained through in-flight administrator role.

Account managed a spectrum of EPG listings/schedules for up to 100 TV channels liaising between channel and its provider. Supported with general administrative assistance including preparing and coordinating meetings, researching and liaising with clients, fielding calls and email correspondence and creative writing and proof reading.

Red Bee Media are an associated branch of the BBC providing creative thinking mixed with technological solutions.
Duties:
•	Processing TV listings for publishing - primarily for BBC 3 and 4.
•	Implementing and maintaining schedules with accurate data for UKTV channels.
•	Preparing as-runs.
•	General support.

to Dorian Ker – Voluntary.
Assisted in distribution of work and aided in his research.

Responsibilities included organisation of archives, press releases, promotion, liaising with artists, arrange studio bookings, organise and co-ordinate running orders, aquire new material, producing station and programme idents, driving the desk, produce voxpops, deal with live emails and texts and organise contingency plans.

Responsibilities included organisation of archives and maintinaing the in house database. Transporting material between production houses, providing support where needed and maintaining required office standards.

Woolworths were a well-known retails high street brand until 2009.
Oversaw Entertainments department. Maintained good interpersonal skills, customer relations. Required a lot of flexibility and shift work.


Voluntary/Internships:

30/05/09 – 12/11/2009, Photographers Assistant, Timur Celikdag and Holly Falkner - voluntary
-	Liaise with art directors/ set designers and photographer over creative briefs, rig lighting, runner, look after the client while on location, assist in post-production, liaise between photographer, agency or client, location scout to brief, ensure general care of equipment, change lenses and offer creative input.

Responsibilities included printing, administrative assistance, and assisting with the artistic direction and completion of the stage design.

Mary T🇬🇧

About Mary T

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