

Former Design Manager at Delosi / Institute Europe of Design IED
Former Design Manager at Delosi / Institute Europe of Design IED
Meet Your Mentor: A Strategic Design Leader Dedicated to Innovation and Transformation
With over a decade of regional and international experience, I am a Strategic Design Leader passionate about driving innovation and digital transformation. My work consistently emphasizes the importance of both customer and employee experience, ensuring that all voices are heard in the design process. I have a proven track record across various sectors, including financial services, retail, technology, education, and consumer goods.
My specialization lies in Service Design, Product Design, and Customer Experience (CX), where I excel in crafting innovative products and services—both digital and physical—that foster growth and enhance operational efficiency. I am dedicated to facilitating cultural transformation through experimentation and continuous discovery, ensuring that organizations adapt and thrive in an ever-changing environment.
“Mauro explica con mucha claridad y profesionalismo las habilidades necesarias para el perfil de Design Researcher. Brinda ejemplos y materiales de apoyo. Se nota su gran expertise y buenas vibras!”