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Melissa Birch, mentor on ADPList

Melissa Birch🇺🇸

Senior UX Researcher at United Airlines

About Melissa Birch

Senior UX Researcher at United Airlines

Hi, I’m Melissa! I’m a Senior UX Researcher with over 10 years of experience leading research and strategy initiatives across industries including finance, technology, and consulting. I’ve worked with cross-functional teams at companies like U.S. Bank and PwC to uncover insights that drive business impact, improve digital experiences, and inform product direction. I also mentor aspiring researchers and lead workshops that help teams build research maturity and user-centered practices.

Here’s how I can help: • Portfolio Reviews • Resume Reviews • Presentation & Storytelling • Communicating Research Effectively to Stakeholders

Expertise

Product ResearchUX ResearchService DesignCustomer Experience (CX)Service Design ResearchQuantitative researchProduct strategyQualitative researchPresentation skillsStakeholder managementAnalytical skillsContent research

Sessions with Melissa Birch

  • Mentorship Session (30 min): Mentorship session