Michelle Ou🇦🇺
Human Centred Design Training Lead at eHealth NSW
About Michelle Ou
Human Centred Design Training Lead at eHealth NSW
Currently at eHealth NSW helping people learn human centred design to create more accessible, usable and useful digital solutions for NSW Health.
Previously, at Centre for Inclusive Design I helped organisations better serve their people and communities through inclusive design. This looks like bringing underrepresented voices into strategy, research, design and decision-making. It also involves advocating for inclusive design practices, equity and belonging.
I started my career pivoting from optometry to technology consulting at Capgemini Australia before moving into the design team at Idean Australia (now frog, part of Capgemini Invent).
Our conversation can help you if you're: • an emerging designer exploring design research or service design • looking to learn more about inclusive design and embed inclusive practices into your role • transitioning from another industry into design, tech or digital health
Expertise
What mentees say
“Michelle really took the time to listen to what I had to share to provide guidance and recommendations, as well as draw from her own personal experience. (I really appreciated this privilege of hearing about her own experience.) Whilst giving valuable professional feedback, Michelle was also very friendly and understanding, and made the mentorship session very comfortable, which made me feel…”
“Michelle has been an excellent mentor. Not only did I get the chance to meet up with her for a coffee at an industry event, but we also were able to catch up on ADPList. She provided really great advice and has made a significant impact on my outlook on career searching, confidence and industry connections. In addition, she is super fun and enjoyable to talk to.”
“Michelle gave super insightful responses on the topic of inclusivity in design research. I had a problem statement, and she could unpack it and share practical suggestions based on her deep experience in this area. She also gave very useful tips on how to start small, so that it is 'accessible' even for someone new to inclusive design like me. Would 10/10 recommend her as a mentor!”