Canada

UX Research

Customer Experience (CX)

Service Design Research

Hong Kong University of Science and Technology 

Miranda Tan

UX Research Lead

substack

Quantitative research

Qualitative research

Communication

Problem-solving

Empathy

Organisation skills

Stakeholder management

Market research

User research

UserTesting

Airtable

Miro

Google Analytics

Collaboration

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Led AI-led research consultancy serving B2B, consumer goods, e-commerce, and smart electronics clients, compressing traditional 3-week research timelines to 3–7 days while strengthening rigor.

Research lead for the beverage sector, connecting three distinct user groups — consumers, store staff, and couriers —
into one end-to-end fulfillment experience.

Guided feature prioritization and launch decisions for a smartphone line serving 550M+ users, contributing to 15%
NPS gains across 3 countries and 10+ international launches.


Miranda Tan🇨🇦

About Miranda Tan

Expertise

Sessions with Miranda Tan

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