Australia

Business Transformation

Product Design

Growth Product Management

Sales

Program Management

Business Administration and Management

Certificate IV Project Management

Miriam Barakat

Senior Product Manager

Product strategy

Communication

Problem-solving

Critical-thinking

Empathy

Presentation skills

Stakeholder management

Leadership

Brand strategy

Product roadmap

Salesforce

Trello

Typeform

WordPress

Canva

ChatGPT

Facebook Ads

Google Ads

HubSpot

Instagram Ads

Google Analytics

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

Learn the career path and progression for product managers.

Product management career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Skills: Presentations · Problem Solving · Business Ownership · Key Performance Indicators · Customer Journey Mapping · IT Enabled Business Transformation · Agile Methodologies · Communication · User Behavior

Skills: Presentations · Problem Solving · Business Ownership · Key Performance Indicators · Customer Journey Mapping · Communication · Business Transformation · Information Technology

Developed multi layered client relationships within the construction industry to deliver on customer demand timelines and infrastructure demands to further expand the nbn footprint. Targeting mid-market clients while achieving quarterly revenue targets. 

Achievements

•	Successfully achieved an average 110% to sales target for FY20.
•	Converted ~15% of aged mid market opportunities older than 90 days.
•       Delivered 200% increase in new development applications resulting for the VIC /NSW portfolio.

Charged with developing a new and improved Channel Partner Program to strategically align with white label wholesalers and ICT partners with the objective of achieve Over the Wires objective of increased market share and revenue goal of $60m (FY20) in Australia.

Achievements

•	Successfully developed new partner program strategy with customer engagement model 
        approved and endorsed by senior leadership team. 
•	Increased partner engagement by 80% resulting in 10 new leads per month (avg deal size $25k).
•	Achieved $470k (130% to target) in revenue from April to November.

Co-founder of One Tribe Beauty.

We create memorable beauty experiences. 

Since launching the business in 2017, we have worked with leading brands including Google, Skechers, Newscorp and REA group to create beauty exepriences for any event or occasion. 

One Tribe brings the interactive activity your clients and guests are looking for in their next event.

Develop and implement CX strategy program for Telstra’s 1 million SMB customers, aimed at improving sales experience. This included mapping customer journey, obtaining endorsement on proposed strategy and collaboration with cross functional teams to implement initiatives and tools targeted at resolving customer pain and improving Net Promoter Score (NPS).


Responsibilities:  

- Analysed and presented customer insights to internal stakeholders, leading to action & improved business performance.
- Work closely with cross functional teams to project manage the delivery of new digital initiatives (from scoping to release) leveraging Salesforce to streamline existing processes. 
- Utilised customer insight and data, to develop framework standards to strengthen a customer centric culture.
- Used design thinking methodology to define key areas of improvement is required 
- Collaborated with IT development teams to create new system processes within Salesforce and managed risks to provide a seamless user experience.

Achievements

•	Aligned technology with client needs and business objectives to reduce billing credits by $1.1m in first year of implementation
•	Improved customer satisfaction by +10 Net Promoter Score (NPS) points through Bill sample product implementation
•	Implemented Right First Time program within 6 months to national and international teams.

Created an enthusiastic sales culture to drive performance working closely with Industry Partners and Telstra business channels. Key requirements of this role included driving an increase in sales performance, provision of monthly outbound marketing campaigns for one million small business customers and the delivery of sales performance summary reports to the General Manager.

Responsibilities: 
- End to end management of new marketing campaigns launches to meet agreed targets.
- Manage marketing schedules, campaign leads and communications to position Telstra in new and existing markets with the local business community (B2B).
- Develop a strong pipeline for the sales team through an EDM campaign using Salesforce CRM system.
- Evolve and establish full end to end marketing and communications processes for new Telstra product launches.
- Develop outbound engagement strategy with Telstra business centres nationally to deliver user retention and acquisition.
- Work in collaboration with other departments to deliver on key marketing and communications including EDM’s and brand level marketing.

Develop strategic multi level relationships with a portfolio of 200 customers and gain an in depth understanding of their business. Conduct proactive sales initiatives to meet key sales, revenue and churn targets through pursuing new business opportunities, and leverage existing relationships whilst ensuring customer satisfaction.

- Achieve agreed sales targets Telstra Business Segment 
- Contribute to the successful achievement of targeted revenue growth, retention and winback strategies for strategic products sales through selected Telstra Dealers and internal resources
- Identify and understand the communication requirements of Telstra Business customers through consultation
- Drive the preparation and presentation of compelling communications proposals
- Provide support and assistance to other team members
- Pro-actively seek new opportunities through outbound calls
- Manage the interfaces between customers and various Telstra channels, to ensure a high standard  customer satisfaction is achieved and then maintained.

Miriam Barakat🇦🇺

About Miriam Barakat

Expertise

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