United States

Bachelor of Arts (B.A.)

Mischelle Mulia

Senior Product Designer

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Talk to other immigrants about the nuances and challenges of working in the tech industry.

Being an immigrant in tech

Keeping your sanity, career growth and job satisfaction.

Surviving a merger or acquisition

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to successfully prepare and position yourself for a job promotion?

How to get promoted

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

What are design systems and how to work with them?

Building successful design systems

Faculty lecturer for INFO 290 - Storytelling for Your UX Portfolio course.

Taught 28 working professionals tactical Product Design skills to help them career transition into the Product Design field. 
- Designed curriculum to help teach the basic PD skills 
- Coordinated real-life projects with clients for each students to work on 
- Mentored many students post-graduation and into employment
Notable students are now employed at: Google, NerdWallet, Sephora, and Safeway/Albertsons as Product Designers / UX Researcher.

2nd design hire.

Currently I'm part of the GetClever team: Clever's first ever consumer-end product targeted for families
- Led research and design for this new business line from zero to a public beta release
- Led experiment oriented design and product release that led to a 20% increase in retention
- Established new ways for Clever to do research with families and kids (Pilot studies, Journal Studies, in-person research session with children)
- Designed all of the foundation of new product line (onboarding, billing, first user-experience, subscription flow, etc) 
- The UX and UI of the product consistently receive positive feedback, specifically for its delightful, fun, and child-intuitive nature
- Hired and mentored a User Research Ops team member to help scale all of our research needs

Previously, I contributed across various other teams at Clever:
Clever Goals + Analytics: 
- Designed actionable data insights for teachers to quickly surface which students needed help 
- Designed various data analysis tools and views, including: trend data over time and usage breakdown based on student demographics
- Designed gamification system to support student motivation and encourage autonomy during class time

Clever Portal: 
- Built the foundation of the Clever Portal for teachers and students
- Established Clever's first ever contextual research practice (at home and in the classroom) 
- Built teacher tools, teacher pages, and ability for teachers to troubleshoot their students’s login issues. 
- Teacher empowerment tools helped grow active users from 100,000 to 4.5M in over 18 months

Org-wide impact: 
- Mentored design interns and newly onboarded designers
- Crafted Clever’s core user personas spanning across district, school, application partner users, and families. Personas are so well integrated to our culture that various teams at Clever now refers to our user personas by name. 

Promoted consistently year over year.

Designed internal solutions for Netflix Studios Legal Team.

WeTravel is the online platform that provides the tool for anyone who wants to organize a group trip.

Our challenge: how can we help average joes become excellent trip organizers by helping them to easily create and manage their trips

As the Information Architecture Team Lead, I planned, structured, and conducted card sorting studies to better understand the mental model of trip organizers. The synthesized data from this study is currently being used as the base for the redesign of the 'trip creation' system and the overall flow of the platform.

Improving Outcomes is a platform that helps doctors and surgeons monitor patients outcome after treatments/procedures. 

Our challenge: how can we find what is important to surgeons by conducting user research and create design suggestions that helps surface actionable data that is most helpful to surgeons.  

As a Wireframing and Prototyping Team Co-Lead, I planned, structured, and facilitated Google Ventures' Design Sprint. We decided to run a design sprint to create a collaborative atmosphere amongst both the stakeholders and the team members. By the end of the design sprint, we were able to converge all of our ideas into one cohesive wireframe sketch that we will move forward with. We are currently iterating on this wireframe while testing them with doctors in between each iterations. This wireframe serves as the base for our high fidelity clickable prototypes that will be tested by actual surgeons and doctors.

Captivate Real Estate helps agents close more buyers and sellers by providing additional values to their clients through various different tools (3D models, high quality images, etc).

Our challenge: how can we help Captivate Real Estate offer even more values to agents. 

We conducted user interviews of all three user categories (buyers, sellers, agents) to understand their pain points. We synthesized this data as infographics to represent our findings and we presented a comprehensive report that detailed opportunities suggestions derived these pain points that our client can address in order to help not only the agents, but also the buyers and sellers.

Tradecraft is a highly selective career accelerator program working to develop Product Designers, Engineers, Growth Hackers, and Sales & BD roles for the tech industry by working alongside industry leading mentors and founders.

During my apprenticeship in this program, I took on various roles of a Product Designer, ranging from being a Lead Product Designer of a client project, to a Team Lead, to an individual contributor. These roles have allowed me to immerse myself in all the critical skills required to be a great Product Designer. Not only have I conducted user research as a method to discover customer development, I have also run and structured Google Ventures' Design Sprint, conducted usability studies, and restructured the information architecture of some products. 

Client list: Changeria, Captivate Real Estate, Improving Outcomes, WeTravel

Changeria is an educational online platform that helps people learn the ropes of becoming an entrepreneur and starting their own business.

Our challenge: build a gamified educational web platform that incorporates behavioral design to ultimately create an engaging and interactive learning environment. 

As the Lead Product Designer of this project, I planned and organized client meetings as well as ensuring that team members have no barriers to move forward with their tasks. So far we have developed the design from paper prototypes, all the way into clickable prototypes that we utilized for usability and comprehension studies. We are currently iterating on this clickable prototype and taking it into high fidelity prototype.

KTGY is a nation-wide residential Architectural and Planning firm.

As an Associate Designer, I was responsible for:

- The creation of Design Development and Construction Document set utilizing both Revit and AutoCAD; task included but not limited to: setting up new project using Project Navigator and XREF Manager in CAD and project template in Revit, creating new parametric families, drawing and editing architectural details, keynoting and scheduling, and determining roof attic and exit access calculations
- 3D modelling projects in Revit and SketchUp
- Selecting paint color and material for projects, as well as creating and sourcing samples for physical city required color and material board
- The coordination with clients and consultants: ensured that working deadlines can be reach by all and communicated architectural changes
- Ensuring hat project design is aligned with the ADA, city/state building requirement, the IBC, and CBC code
- The res to RFIs (request for information) and recorded narrative for drawing changes
- The production of colored elevation and colored diagrammatic oor plans for marketing brochures; selected to produce large elevation rendering to be printed on a billboard

Newnex is a hardware technology company focuses in USB 3.0 technology.

As the Marketing Coordinator, I was responsible for:

- The user experience research of Newnex' current website and develop a new design idea for it.
- Implementing Google Analytics code on each webpages and in charge of SEO (Search Engine Optimization) by updating the use of keyword bid ads on Google AdWords and increasing keywords in the html codes. 
- All printable assets of the company, such as: print ads that will be published globally in the Vision System Design magazine, product Data Sheets, and product manuals.
- The management and organization of the entire Marketing Department by creating and coordinating the Department’s timeline, budget, work plan and goal
- Training and coordinating the work of two Marketing interns
- The design and launch of Newnex’ new website utilizing css3 animation and user side php scripting
- The plan, design, and distribution of Newnex’ customer appreciation gift, a reusable, foldable, and portable shopping bag

The results: newnex.com is now in the top searches for some of our major keywords and its website popularity has increased according to the Alexa Ranking, rising from rank over 5 million into the 2-300,000 range

Developed the initial design of the product (smart NFC label), responsible for the NFC logo and tag, as well as the company's design guidelines; branched into marketing and started a kickstarter campaign strategy including the storyboard for the video.

responsible for the feature images embedded in the candidate's website; built Nolan's campaign website using wordpress.

responsible for the redesigning of Pacha’s new CD cover, album description, and the rearrangement of their children’s book entitled “Pacha Pajamas”. I also worked on the company marketing tools, including promotional flyers, facebook cover photo with a matching profile picture, and website heading.

responsible for conducting research on information web-building. This research includes furthering our understanding of the process by which videos are embedded onto a website, and building presentation skills using Prezi software. I am also responsible for moving web content from outdated school website to an updated and newer version. Future work will include the design of marketing props for the new campus LEAD center for student engagement.

Currently working on an investment portfolio including the redesigning of an apartment completely from the ground up (plan of each floor, including the units of each habitable spaces, section, exterior facade).
Ultimate goal: green apartment buildings.

researched and studied a couple different email marketing software; software includes Constant Contact, iContact, and Vertical Response, set up and designed a template for biweekly newsletter, modify template every week in timely manner to meet deadline, and also organized contact lists. Also worked on their new website using Drupal.

Mischelle Mulia🇺🇸

About Mischelle Mulia

Expertise

Sessions with Mischelle Mulia

What mentees say