Mexico

Service Design

Customer Experience (CX)

Branding

Sales

Service Design Research

Contabilidad y Finanzas

Licenciatura de Filosofía

Monse Moreno

Socia Fundadora - Diseñadora de Servicios

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Collaboration

Leadership

Canva

ChatGPT

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Miro

Monday

Notion

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Managing being the only designer at your company and working with non-designers.

Being the only designer

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

Agencia de innovación especializada en Diseño de Servicios y Propiedad Intelectual.

Customer Master Record. Order Management (order entry processing, returns management, disputes, etc). Backlog Management, pulling of and analyzing reports, customer contact, ship support, and working with execution on build requirements/shipment. Pricing/contracts monitoring and processing. Credit Release. Billing Adjustment processing, penalties/fee payments review and processing. Cash Applications.

Sub-Accounting: Generate 4 daily reports using different databases in order to calculate, verify and validate fees of specific transactions. 12B-1 Reasonability check: Monthly accounting reconciliation of all Fund Families.

FIL 2011, 2012 y 2013: Official Business Interpreter de Inglés - Español en negociaciones e interpretación consecutiva en diferentes conferencias.

- Generar, transferir, reimprimir, validar y aprobar licencias, certificados y principales y diferentes tipos de llaves para específicos servidores.
- Responsable de la comunicación interna del equipo e interdepartamental con los ingenieros de las diferentes manufactureras de Estados Unidos, Polonia y China y departamentos de la torre de negocios.
- Proveer entrenamientos de producto y atención al cliente.

- Atención al empleado: Manejar el sistema para el reembolso de viáticos principales y y gastos misceláneos para los empleados de Estados Unidos, México y Sudamérica. Resolución de dudas por teléfono o vía email.
- Especialista en el proceso: Completar y actualizar la documentación del proceso. Proveer los entrenamientos.
- Desarrollo de un proyecto de mejora para el proceso de fusión de más de 3000 nuevos empleados y cambio de sistema.

Monse Moreno🇲🇽