Kenya

UX Design

Customer Experience (CX)

Growth Product Management

Data Product Management

Full stack

Data Engineering

AI/ML Engineering

K.C.S.E

Mungai Gachango

Product Manager

Product analytics

Product strategy

Prototyping

Communication

Problem-solving

Critical-thinking

Team player

Stakeholder management

Leadership

AI/ML

Data visualisation

Information architecture

Product roadmap

Trello

Adobe XD

Amplitude

Apache Spark

Canva

ChatGPT

Facebook Ads

Figma

Jira

Miro

Confluence

Google Analytics

gRPC

Zendesk

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Learn the career path and progression for product managers.

Product management career path

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

How to define and execute a successful launch and managing stakeholders expectations. (eg. MVP)

Launching new products or features

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

Best practices for documenting projects, epics, and stories

Writing product requirement documents

- Leveraging data-driven insights to enhance product performance and align with company objectives.
- Managing multi-stakeholder projects, ensuring on-time delivery and alignment with strategic goals.
- Introduced new methodologies that streamlined product roadmapping and execution.
- Led cross-functional teams to develop and launch innovative features and products that supported school feeding of 330,000 kids per day, up from 110,000 kids per day; a 300% increase in user adoption.
- Managing the entire product lifecycle from ideation to launch including requirements gathering, prioritization, feature definition, and post-launch iteration based on user feedback & analytics.

- Groomed best-in-class product features with detailed analysis of impact vs value
- Maintained relevant metrics like sprint burn down charts, epic, and release burn down chats and velocity that helped the team assess their progress
- Set up Google Analytics dashboards to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 25%
- Acted as a change agent in organization-wide agile transformation and guided the organization through its agile journey and maturity
- Collaborated with engineering, design, and marketing teams to bring new features to market, enhancing customer satisfaction.
- Developed and executed strategic product roadmaps, aligning with company goals and user needs.

- Provided week-to-week tactical objectives to scrum team, and also quick JIT decisions to system level questions and defect triage.
- Compiled user data to understand technical issues, and modified software to fix bugs and enhance the interface, improving user satisfaction by over 40%
- Collaborated closely with development teams to articulate product needs, user stories, and acceptance criteria
- Assessed the Scrum maturity of the team and organization and coached the team to higher levels of maturity, at a pace that was sustainable and comfortable for the team and organization
- Proactively met deadlines, communicated with team, and offered additional support in the way of testing hypotheses in order to work productively in a startup environment

- Facilitated communication between cross-functional teams, ensuring smooth project execution and product delivery.
- Analysed user feedback and data to inform product enhancements and roadmap planning.
- Supported the launch of Turnquest Web Portals, leading to a 12% increase in user retention.
- Coordinated project management efforts, ensuring timely completion of critical milestones.
- Relentlessly prioritized and aligned ongoing work with business and IT stakeholders’
expectations to ensure highest value capture that met market and customer demands.
- Planned and estimated 2-week sprints in a realistic yet time-efficient manner that allowed
the teams to deliver 97% of the MVP according to the company roadmap.
- Co-ordinated several concurrent high visibility projects using agile methods in a complex
fast-paced environment across multiple business divisions and 4 countries

- Planned and coordinated broad organisational readiness activities such as launch,
communication and training strategies, while ensuring alignment with technology team
deliverables, in support of driving incremental value
- Developed detailed product requirements that defined the user capabilities, specific
functional specifications, and additional details to show how the user stories were to be
satisfied
- Modelled data to generate reports comparing business process evolution, assisting C-level
staff with appropriate KPIs based on improved operations
- Translated complex business requirements into actionable technical solutions, supporting the development of key product features.
- Developed detailed reports and dashboards that provided insights into business performance and growth opportunities.
- Collaborated with stakeholders to ensure alignment with business objectives and successful project outcomes.

Mungai Gachango🇰🇪

About Mungai Gachango

Expertise

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