United States

Program Management

Design Operations

Project Management

✊🏿🏳️‍🌈 Diversity & Inclusion

Natalie Lang

Senior Program Manager, UX Research & Business Operations

LinkedIn

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Organisation skills

Presentation skills

Stakeholder management

Project management

Event organisation

Budget management

Asana

Figma

Jira

Notion

GitHub is the AI-powered developer platform to build, scale, and deliver secure software. GitHub enables over 100 million developers to work together, solve challenging problems, and create the world’s most important technologies. As a part of the ProdOps team, I supported our global product team with learning and development initiatives.  

A few of my main responsibilities included:

- Led and enhanced the Product organization’s FTE and intern onboarding. Increased automations that reduced preparation time, enhanced the value of content, and created a playbook to support managers. 
Feedback from new hires was consistently a 4 out of 5 or higher.

- Standardized roadmap planning and tracking for ProdOps by creating a “how we work” process, a team project board, and planning templates. This created visibility into work and reduced one-off questions.

- Led and enhanced planning for monthly town halls to create clarity, build unity, and generate energy for 400+ person Product org. Satisfaction ratings were consistently over 80%.

As a part of the DesignOps team, I supported our 80+ person global design team to be happier and more effective in their day-to-day. This includes Product Design, Customer Research, Brand and Marketing Design, and Design Infrastructure.

A few of my responsibilities included:

- Created and managed Design’s first dynamic budget tracker and headcount tracker. Met with the Head of Design weekly to make decisions about allocating resources and worked with finance to approve them. 

- Owned Design’s procurement process to support managers and directors with contractors, tools, and vendors. Created business cases for senior leadership to assess enterprise tooling. 

- Led programming for the design team, including; monthly all-hands and internal conferences. The December conference included content from 15+ speakers and reached 78 live attendees plus a public audience on YouTube. When surveyed, 93% of respondents felt the conference was extremely engaging.  

- Aligned to brand and marketing projects to support the design team and agency in delivering projects on time, on budget, and on brand. Partnered with Sr. Director on creating operational enhancements to meeting structures, quarterly planning process, and design review process with external agencies.

Founded in 2015, Stash is an investing app focused on helping customers build long-term wealth through good habits and regular savings, instead of day trading. I joined Stash to establish a design operations practice to build and scale a team that would put in place mechanisms for scale. I served on the department’s leadership team to mature systems, processes, tools, frameworks, and community.

 A few of my main responsibilities included:

- Increased design speed and quality by creating new systems, processes, and practices in undefined problem spaces. Initiatives included new hire onboarding, design playbook creation, design system rollout, brief template creation, and prioritization frameworks.

- Enhanced cross-functional collaboration by introducing tools at the organization level that created efficiencies for Product Design. Tools included Asana (project planning), FigJam (whiteboarding), and a strategic tracker (annual roadmapping). Also developed org-wide standards for Slack communication.

- Fostered a team culture that enhanced growth, development, and connection for both the Design Operations team and the larger Product Design team. Initiatives included the creation of a career ladder and tracker, team-building activities, and regular training on frameworks, tools, and skills.

- Served on the leadership team of the Women at Stash ERG (employee resource group) to help build a safe and inclusive community for women working at Stash. I was responsible for coordinating and leading events for more than 200 ERG members and org-wide events for the entire company.

Method is a strategic design agency focused on creating innovative products and experiences that improve lives and transform businesses. At Method I oversaw global business operations during a merger with our parent company and sister company. I worked with many different disciplines to plan both the strategy and execution of projects. A few of my main responsibilities included:

- Built an annual operating budget for the entire organization and managed revenue and cost forecasting for NY and London; pivoting when necessary to accommodate the needs of the evolving business.

- Oversaw key business resources that enabled the company to seamlessly operate. These included
global project resourcing and as-needed recruitment to cast project teams. It also included managing
the global IT team to meet current and future needs with a focus on security, tools, and systems.

- Represented operations to inform business decisions and identify and execute special projects. This included Covid-prep, office moves, lease negotiations, team integrations, and account consolidation.

In my role as Operations Manager, I was in the weeds on everything related to day-to-day vendors, finances & IT. A few of my main responsibilities included:

- Created and communicated out systems that enabled self-service to create department efficiencies. These included developing policy changes and documenting process and resource blueprints.

- Provided reporting and analysis as well as oversight on all project-related and facility-related finances to monitor spending and cash flow. This enabled high-level decision-making and planning.

- Led a team through the closure of the physical office location on time on budget, and to plan.

- Keep a pulse on general heartbeat & wellbeing of all employees
- Responsible for culturally setting the tone of the studio & maintaining a creative environment 
- Coordinate onboarding of new employees, freelancers, temps & interns
- Manage annual studio budget & tracking
- Support marketing & recruiting initiatives
- Manage coordination for guests, visitors & clients
- Manage office vendors & contracts

Natalie Lang🇺🇸

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