United States

UX Design

Service Design

Product Design

Interaction Design

UX Research

Service Design Research

Natalie Kuhn

Senior Director of Design, Card Platforms & Data

Usability Testing

Public Speaking

Product strategy

Prototyping

Communication

Collaboration

Problem-solving

Critical-thinking

Empathy

Organisation skills

Presentation skills

Stakeholder management

Leadership

AI/ML

Information architecture

User research

Figma

Adobe Creative Suite

Time management

Team player

Conflict resolution

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Steps to building and maintaining a strong, cohesive and effective team.

Building an effective team

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to maintain trust, commitment, accountability deliver results while handling conflict

Avoiding common dysfunctions

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

How to set up the team for success by defining and measuring team's performance.

Choosing metrics and team goals

Manage team expectations and get the most out of your meetings.

Running effective meetings

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Senior Design leader managing a growing Design team at the at the intersection of the US Card business, machine learning, and associate experience. I work alongside VP, MVP, SVP, and EVP cross functional partners in Data, Modeling, Decisioning, and Credit Card Innovation to define and launch data powered solutions that raise the tech and experience bar inside Capital One and industry-wide.

Managed three design teams, consulted two, and collaborated with executive leaders across Product, Engineering, Data Science, Legal, Policy, Communications, Marketing, Privacy Review to define strategy and launch Meta-wide products, processes, policies, and standards that helped consumers make privacy decisions right for them by bringing together transparency and controls.

Providing one on one mentorship (over 175 mentorship sessions) globally across topics including: design career development, people management, design leadership, design strategy, scaling design teams and influence within an organization, portfolio refinement, interview preparation, data privacy, service design, machine learning, and artificial intelligence.

I co-founded the SDN's first Diversity, Equity, and Inclusion (DEI) Advisory Board. Together with the SDN's VP+ leadership team, and founder Birgit Mager herself, we defined the board's mission, engagement model, and long-term roadmap to be adopted by SDN as a whole. The first initiative we launched was financial inclusion through the global conference and now applied to all core offerings. I co-ran both internal and external educational workshops throughout the launch of this work.

I co-founded the New York Chapter of the Service Design Network in 2018, and co-led he transition to new leadership in 2022. During my tenure as a chapter leader, we hosted 50+ events with an average of over 65 people, won an award on a global stage for innovative event strategy in 2019, became a 501(c)(3) nonprofit in 2020, and published content (articles and video) socialized globally.

Advocated for, built, and led design teams across multiple business portfolios. Redefined vision, strategy, and workstream delivery approach that fundamentally changed ways that teams engage with one another—particularly with design—to drive high-impact results through associate and customer facing experiences. Educated hundreds of associates on the value of human-centered methods.

Led mixed-method research, client collaboration sessions, synthesis, strategy, concepting, prototyping, and product testing across several clients annually. Regularly presented to executive level clients and collaborated across Account and Program Managers, Visual Designers, Developers, and Business Strategists.

Led all UX Design work across over 15 clients company-wide (one of 4 UX Designers for 500 person company). My work was incorporated within almost all tablet and mobile applications launched while there. Work required intensive critical thinking, decisiveness, and user advocacy across contexts under tight regulatory deadlines.

Company’s lead, and sole, UX Designer working closely with the VP of Digital Solutions to provide counsel on UX, project management, SEO, and analytics reporting. Presented UX work in all client reviews and collaboration sessions.

Defined, coordinated, and launched company-wide marketing campaigns in close collaboration with Creative, Engineering and QA. Defined and launched 0-1 company-wide social media strategy, roadmap, and ran small executional team. Led research and created Design artifacts that informed new company strategies.

Led research, strategy, and branding services for small businesses and university-based organizations in the Bay Area and Central Coast of California including Zbath, Enriching Lives through Music, Baileyana Winery, Mat Pica Pi, Technical Association of Graphic Arts, and University Graphic Systems.

Natalie Kuhn🇺🇸