Natalie Kuhn🇺🇸

About Natalie Kuhn

Senior Director of Design, Card Platforms & Data at Capital One

I’m a senior design leader with 15+ years of experience building and scaling design teams across technology, fintech, and enterprise data platforms. I've most recently served as Senior Director of Design for U.S. Card Platforms & Data at Capital One, where I led AI and machine-learning-driven product design impacting 100 million+ customers. I've partnered closely with cross-functional executive leaders to embed human-centered design into complex, regulated systems to drive measurable business outcomes. Previously, I led Data Management and Explainability Design teams at Meta, shaping global standards for data transparency and trust for 3.5 billion+ customers. Earlier in my career, I worked in agency environments (Accenture, FJORD) leading 0-to-1 design initiatives for Fortune 500 and public-sector organizations.

Over the last decade I've mentored 100+ individuals, short and long-term, with Hexagon UX, Design for America, NYU Makerspace, Parsons School of Design, the Global Service Design Jam, on my own, and as a part of my role as a Manager of Design through Senior Director of Design. I help designers and leaders move from execution to influence—supporting them (and their teams) in navigating ambiguity, growing confidence, and scaling their impact without burning out.

Expertise

Sessions with Natalie Kuhn

• Introductory Call (15 min): In a casual, informal introductory call, Natalie will introduce herself, show you around the platform, explain how your mentorships together could work, and explain how she would set up further mentorship session(s) with you.
• Portfolio Feedback (30 min): Please submit your portfolio link (+ password if applicable) 48 hours ahead of the session to maximize our time together. | Natalie has over a decade of experience as a hiring manager working closely with recruiters, screening candidates, reviewing resumes, facilitating technical and behavioral interview, being a part of group portfolio reviews, and helping to make final decisions on candidate hiring. During this session she will provide feedback she has on your portfolio.
• Ask Me Anything - 30 Minutes (30 min): This 30-minute Ask Me Anything call is a casual, open conversation with Natalie. Please bring questions about your career, leadership, design work, organizational challenges, whatever you’re navigating right now. There’s no agenda and no commitment—just thoughtful, honest guidance, and a chance to talk things through live.
• Ask Me Anything - 60 Minutes (60 min): This 60-minute Ask Me Anything call is a casual, open conversation with Natalie. Please bring questions about your career, leadership, design work, organizational challenges, whatever you’re navigating right now. There’s no agenda and no commitment—just thoughtful, honest guidance, and a chance to talk things through live.
• Ongoing Monthly Mentorship (60 min): 1) To start, we'll meet for a quick call (30 minutes or less) where we'll: Introduce ourselves and get to know each other a little; Discuss your goals, biggest challenges, and how I can support you; Align on meeting frequency ongoing and communication methods; Make a plan for our next session and get it scheduled on calendars; Talk through any questions you may have at this time | 2) Ongoing we will meet live 2x a month for an hour (60 min/ call) and unlimited QnA via ADPList chat with my responses in 2 days or less.

What mentees say

“What an energetic session we had. Natalie is an expert mentor with high energy and motivation who helped me a lot for my startup journey with useful tips and resources. I'm into having long term connection with her and also recommend her to you as a professional mentor :)”

“Meeting with Natalie has been such a great experience. She's very encouraging, knowledgeable, and has a keen eye for detail and suggestions in improving overall design craft and portfolio specifics. I would definitely recommend her as a mentor!”

“Meeting Natalie was such an energizing experience! I learned so much about how service design is practiced, key competencies to build as an early career designer, concrete ways to make an impact, and much more. I especially appreciate all the resources, strategies, and encouragement she provided. Thank you, Natalie!”