United States

Product Design

UX Design

UI/ Visual Design

Design Operations

UX writing

Project Management

UX Testing

UX Research

Bachelor’s Degree

Nicole Cruz

Product Designer

Usability Testing

Public Speaking

Prototyping

Collaboration

Time management

Critical-thinking

Empathy

Organisation skills

Presentation skills

Conflict resolution

Stakeholder management

Leadership

Project management

Negotiation

Design systems

Product roadmap

UserTesting

Figma

Jira

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Navigating micro-aggression, getting paid what you are worth and finding a community.

Being a woman in tech

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

• Spearheaded communication to overhaul the back-facing platform and led design for the entire enterprise system in 3 months.
• Advocated for optimal user experience and led redesign for the entire customer-facing platform, shipped for development in 3 months.
• Led the integration of Material UI in 1 month and managed the design system.

• Conducted competitive analysis and created mockup iterations shipped for development.
• Cross-collaborated with developers as well as product managers from ideation to shipping for development.

Mobile first approach design to a non-profits website which resulted in:
Easier signup process for volunteers and organized necessary information on requirements/qualifications for them to make an informed decision to apply.
Clients to quickly email their doctors to approve for non-profit's meal services.

• Significantly increased enabled sales from October 2018 to November 2018, from $4.8M to $11.4M due to shipping blocks.
• Effectively slashed failure rate of 20% to 11% of 4,000 total reports in first month of FY19 from managing vendors with product testing.

• Resolved over 500 cases of customer allegations of unauthorized account openings and signed off on over 300 casework reports/emails by coworkers.
• Successfully onboarded new employees and trained them on financial research, workflow, casework on Excel and meeting/exceeding the daily quota.

Acted as liaison between numerous departments and executives to ensure company was informed of customer and Stylist needs, and when personal tasks required communication with other teams.
Juggled incoming/outgoing phone calls with customers and Stylists while consistently working through Zendesk ticketing system, logging tasks and sending/replying to emails.
Ensured main queue of tickets maintained a steady volume by assigning as much as possible to personal queue to complete them.
Engaged in numerous data entry tasks, such as updating banking information for Stylists and logging down information of home office orders.

Optimized personal sales goals utilizing product knowledge and brand promotion.
Internalized a team-player attitude in order to reach store sales target goals and stay updated on current status of store sales of the hour, day, week, etc.
Maximized sales and minimize return rates by assuring clients are satisfied with their purchases and given top-notch customer service.
Routinely met and discussed with managers on improving in-store customer experience, increasing personal sales per hour goals, and familiarizing one’s self with new products and trends of the AllSaints brand.

Efficiently served tables especially during peak hours by coordinating with chefs and other servers and effective, transparent communication on current work situations.
Maintained a professional and positive attitude ensuring customers enjoyed their entire dining experience.
Executed cash register opening and closing procedures and accurately distribute tips.
Meticulously checked inventory and informed manager of products in need of being restocked.

Sahith Uppala

UX Designer

In this session we'll spend time with a short-introduction followed by a portfolio presentation. Please be mindful of time and leave 10 minutes for feedback and any questions you have!

Portfolio Review

In these series, we will learn to create a standout portfolio that impresses potential clients and employers. Through personalized guidance, we'll help you showcase your best work and highlight your unique skills and talents. Learn to tell a compelling story through your portfolio and present yourself as a creative force in your field. This mentorship will equip you with the tools to elevate your career and open doors to exciting opportunities.

Nicole Cruz🇺🇸

About Nicole Cruz

Expertise

Sessions with Nicole Cruz

What mentees say