

Sr. Lead Service Design & CX Transformation at Deloitte Digital
Sr. Lead Service Design & CX Transformation at Deloitte Digital
Design nerd from the Netherlands with 10+ years of experience in Service Design. Can mentor on subjects around Service Design, Service Innovation, Customer Journey Mapping, Value Proposition Design, User Research, Design Research, User Insights, Embedding Service Design into Organisations, Customer-Centric Transformation, Visual Thinking and more!
“Niels was super open in sharing his personal experience and career trajectory, and gave me super good insight into my current challenges!”
“I had a session with Niels today. He is a great person and mentor. He gave me useful tips about interviews that I can use them for anywhere. I also find his session very friendly that make you feel comfortable to talk about my struggles with him. He increased my awareness and I would like to get mentored by him again. Thank you so much and welcome to Adplist!”