United States

Product Design

University of Michigan

Bachelor’s Degree

Olivia Ouyang

Senior product designer

Product strategy

Communication

Problem-solving

Critical-thinking

Empathy

User research

Figma

• Led design of no-code payment solutions from ambiguity to execution to boost revenue growth in small business owners.
• Streamlined core payment operation workflows to optimize underwriting and risk management efficiency.
• Co-led the dashboard redesign to simplify dispute workflow and unlock business insights.
• Pioneer component-based design practices, refining the design system to accelerate front-end development and elevate overall quality.

Led B2B Marketplace products supporting 3 PMs and 9 engineers to improve exception management for freight operators.

• Led the first foundational research independently to identify core user problems, simplify complex use cases, and inform long-term product strategies to provoke new product initiatives with adjacent product teams.
• Streamlined the design of the charge code mapping tool to increase data accuracy.
• Co-led the one-year design vision work across the Marketplace organization by service blueprinting, wireframing, and storytelling.

• Led the App Home Screen to increase user retention by refactoring information architecture.
• Iterated the ID verification process, boosting the overall success rate across multiple product launches.
• Work cross-functionally with product management, engineering, and customer support peers to promote user needs and balance business goals.

Olivia Ouyang🇺🇸