Nigeria

Customer Experience (CX)

Growth Product Management

Business Transformation

✊🏿🏳️‍🌈 Diversity & Inclusion

Oluwatobiloba Animashaun

Product Manager

Product strategy

Communication

Problem-solving

Organisation skills

Product roadmap

Salesforce

Figma

Intercom

Jira

Notion

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Changing roles

Learn the career path and progression for product managers.

Product management career path

- Developed efficient processes for onboarding Flutterwave Whitelabel Merchants, resulting in a 20% increase in revenue through faster client acquisition and smoother transitions.
- Collaborated with major stakeholders to create the 2024 Whitelabel strategy, setting the direction for growth and innovation
- Worked closely with both internal and external business teams to maintain relationships with major merchants, ensuring consistent transaction volumes with Flutterwave.
- Spearheaded the Flutterwave API revamp in collaboration with the Technical and Dev Experience teams, enhancing the experience for over 200,000 merchants and enabling more user friendly integrations.
- Created a comprehensive reporting strategy that aligned with the team objectives and facilitated clear reporting

As an Associate product manager, I was able to achieve the following:

- Led product discovery sessions with users to develop the strategy for Flutterwave Mobile App, ensuring an enhanced user engagement and alignment with user needs.
- Gathered requirements for various features on the Barter & Flutterwave App based on Data, such as 2FA, transaction flow update, and new onboarding requirements
- Coordinated and facilitated scrum activities, including standup, sprint planning, and retrospectives
- Onboarded and educated 50+ new employees about Barter by Flutterwave, facilitating their seamless integration into the company.
- Conducted feature demos within the team,
- Created the product roadmap for Barter in 2022
- Maintained team synergy, which contributed to achieving our goals 
- Reduced the number of transaction failures by introducing a confirmation screen, resulting in a more seamless and secure transaction flow for our users
- Created events to track on Mixpanel to drive Product growth
- Collaborated with the Design team to achieve the best user experience on the APP.

1. Documented trends to aid better customer experience through constant reporting 
2. Coordinated & spearheaded training sessions for new & old consultants 
3. Created a CX library for continuous training of the team to aid personal development 
4. Worked with the CX leads to create and document processes
5. Handled the onboarding process of more that 20 consultants

● Exceeded goals through effective task prioritization and a great work ethic.
● Developed and implemented performance improvement strategies and plans to
promote continuous improvement.
● Researched new tools and technologies for potential use by the quality assurance team.
● Reported problems and concerns to management.
● Fixed identified issues to increase productivity and boost workflows.
● Worked closely with Engineering and Product team to maintain optimum levels of
communication to effectively and efficiently complete projects
● Managed team of 8 employees, overseeing, training, and professional growth of
employees

●Documented customer interactions in the internal database to maintain customer service history details.
● Maintained key performance indicators and acceptable performance levels to support the assigned customer base.
● Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
● Sought ways to improve processes and services provided.
● Trained staff on operating procedures and company services.
●Managed team of 10 employees, overseeing, training, and professional growth of
employees

● Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
● Oversaw daily operations to ensure high levels of productivity.
● Supervised work of contracted employees to keep on task for timely completion.
● Cultivated customer loyalty, promoted repeat customers, and improved sales.
● Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
● Collaborated with compliance/Fraud teams to achieve a productive flow in problem
resolution

Coordinated and monitored entrance examination for pupils.

Oluwatobiloba Animashaun🇳🇬