Australia

Product Design

UX Engineering

Oly Su

Product Designer

Usability Testing

Quantitative research

Monetisation

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Empathy

Team player

Presentation skills

Accessibility

AI/ML

Conversion optimisation

Design systems

Unit Testing

User research

React

UserTesting

Adobe Illustrator

Adobe Photoshop

Ahref

Balsamiq

Canva

ChatGPT

Figma

GitHub

HTML

JavaScript

Jira

Miro

Notion

Adobe Creative Suite

Confluence

Sketch

Linear

Node.js

Stakeholder management

Time management

Organisation skills

Conflict resolution

Leadership

Critical-thinking

Project management

Public Speaking

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Strategies for maximizing your design internship or co-op program.

Getting the most out of my internship

Tips for transitioning into a new role or company.

Changing roles

How to think about design career paths and what progression looks like for designers?

Design career path

Get actionable feedback on your resume or portfolio.

Resume and portfolio review

Practice HR, technical and behavioural interviews with mentors.

Practice mock interviews

Talk to people who've broken into the tech industry and learn their stories.

Breaking into tech

Learn the best ways to answer technical interview questions with frameworks

Acing technical interview questions

Best practices for running productive design critiques.

Running effective design critiques

Methods of prototyping and solution validation. When to use which kind of prototype (eg. Webflow, Notion, etc)

Prototyping methods and tips

Manage team expectations and get the most out of your meetings.

Running effective meetings

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Learn how to properly present your work and share ideas and opinions.

Presenting your work with impact

Tips on how to work and collaborate with designers.

Working with designers

How to work with team members with different skill sets but towards a common goal?

Working cross-functionally

Methods and models of exploring, deciding and delivering design.

Building a design process

Managing being the only designer at your company and working with non-designers.

Being the only designer

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

Ways and resources to improve your design skills.

Improving design skills

Navigating the working relationship with PM's and engineers as a designer.

Working with product and engineering

How to set up product analytics and metrics to track success?

Leveraging Product Analytics

How to create personas, and leverage them in design.

Creating and leveraging user personas

Ways to provide constructive feedback to team members.

Giving effective feedback

How to define an ambitious product vision and how to best communicate it to stakeholders?

Creating a product vision

Tips on how to work and collaborate with engineers and developers.

Working with engineers

What is a successful user onboarding flow and how to achieve it?

Onboarding new users

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

Product designer for Platform, Asset & User Capabilities - Canva Apps SDK

I transitioned from Product Design to Software Engineering to deliver key self-serve growth initiatives for Buildkite. My main contribution was to design and build Buildkite's first visual pipeline experience using ReactFlow, and the CI/CD template gallery pages using Next.js integrated with Algolia and DatoCMS. I also project managed the SEO to create a new organic channel to attract new engineers through popular DevOps use case keywords, and convert them on the template details pages.

I was the Acting Product Manager to spin up Buildkite's new Onboarding Team. My main responsibilities were to participate in hiring for the fully-staffed team, and come up with strategies in the first three months and hire contractors to kickstart Onboarding's momentum.

- Designed and built the new visual pipeline experience, including:
  - Visualize pipeline definitions on a virtual whiteboard using ReactFlow
  - CI/CD pipeline template gallery
- Designed and prototyped Buildkite’s AI pipeline generator
- Leading growth design
  - Re-designed the onboarding flow, and reduced time to activate from 8 hours to under 5 minutes
  - Designed UI for the new Hosted Compute and Cluster product and getting it to launch
  - Re-designed and built the new IA for Buildkite Docs

Improved employers’ engagement and support for injured workers
- Digitized the Return to Work Planner, achieved email clickthrough 6x the benchmark, and reached hundreds of employers in Victoria
- Designed and built an admin portal, handed over to Inspectorates to easily engage with employers, and reduced email distribution from days to minutes

Coaching
- Knowledge sharing and training government officers to adopt digital ways of working and tooling (design thinking, product, agile, Figma, VueJS)
- Hosted Innovation Centre’s first Hackathon

I’m the lead product designer for Qantas Holidays. Qantas Holidays is a new product and brand with its ambition to expand in the highly competitive OTA (Online Travel Agency) industry, tap into the luxury and leisure travel market, engage with Qantas Loyalty customers and, most recently, support the Airway groups during the global pandemic. I have been working on Qantas Holidays since its humble beginning as a ‘trial’ Concierge MVP and evolving it to an end-to-end online booking flow.

Day-to-day, I work closely with the product teams at Qantas Holidays to provide end-to-end UX designs. My responsibilities are:

- Leading discovery initiatives
- Facilitate workshops to kick-off new discovery initiatives, features and designs
- Create low and high fidelity UI designs and prototypes
- Developer collaboration throughout discovery and delivery stages
- Plan, recruit and conduct usability testing
- Set up experiments in production and gathering quantitative data
- Custodian of working documentation

I also work closely with the wider design, frontend engineering and product chapters across the Qantas ecosystem:
- Spearheaded the design team's migration from Sketch to Figma
- Contribute to design system
- Collaborate with engineers on design systems in ReactJS and improving our ways-of-working
- Working with sales and marketing to improve the UX of our campaign messaging and back office fulfilment
- Working with customer ops to gather customer insights and find opportunities to improve their support process

EstimateOne is a SaaS platform specialised for the commercial construction industry to improve the efficiency and reliability of existing processes. As a product designer, I worked closely across all three product teams during their journey of organisational changes to scale up to adopt more mature product methodologies and better support the customers across thousands of companies.

Day-to-day, I reported directly to the CEO to provide my design expertise to various product initiatives and worked closely with the tightly connected teams to create the UX designs. My key responsibilities were:

- Facilitate design workshops for discoveries, feature kick-offs and customer research
- Create visual and interaction designs
- Create low fidelity wireframes and high fidelity prototypes for testing
- Conduct customer research and usability testing
- Work with consultants to continuously evolve the company’s product culture, ways-of-working and tooling
- Support the teams with introducing ReactJS and building new features

SilverStripe is the company driving the open source SilverStripe PHP framework and CMS, the New Zealand government’s Common Web Platform and SilverStripe Cloud hosting platform. I was mainly working in one of the bespoke Agile teams, where we were embedded within our clients’ organisations building web applications and advocating for Agile culture to support their digital transformation journey. During this time I have worked with the biggest web re-designs in the country, such as Westpac NZ and Statistics NZ.

As UX Developer, my work included both development and UX design. My responsibilities include:

- Frontend development with ReactJS and SilverStripe templating syntax
- Mobile first responsive design
- PHP development
- Creating design systems and writing frontend coding styleguides
- Improving UX practices across the design chapter
- Advocate for inclusive design and web accessibility
- Supporting clients with adopting new methodologies in Agile and UX
- Community building with hosting opensource events and presentations with government agencies
- User testing

Web designer and Magento Certified frontend developer for eCommerce websites built on Magento (Enterprise and Community).

I have designed and delivered high volume Magento Commerce stores, as well as created the company's first responsive frontend framework before Magento's official responsive theme.

I also provide the clients with product training and consult on SEO and email marketing best practices.

• Web design
• Magento design and front end development
• WordPress design and development
• Social media implementation
• Online marketing campaign implementation
• Email marketing with MailChimp,
• Technical support, 
• Product training,
• Graphic design

In-house designer and developer for a high-volume online pharmacy with satellite Magento stores across the world.

• Web design
• Magento design and front end development
• Graphic design
• Branding design
• Technical support
• eCommerce content management
• Translation

• eCommerce project management
• Magento design and front end development
• Online marketing implementation
• Email marketing with Campaign Monitor
• Web design
• Wireframing
• UI strategy documentation
• Product training
• Technical support

Oly Su🇦🇺