Nigeria

Customer Experience (CX)

Data Product Management

Business Development

Customer Success Management

Project Management

Data Analysis

Business Transformation

Onyi Oyigah

Senior Business Analyst

Usability Testing

Relationship management

Product analytics

Product strategy

Communication

Problem-solving

Critical-thinking

Conflict resolution

Stakeholder management

Data visualisation

Market research

User research

Product roadmap

Trello

Jira

Lucidchart

Miro

Confluence

PowerBI

Introduce yourself, define mentoring expectations and goals. Learn and grow together.

General mentorship

Making remote and globally distributed teams work for you and your needs.

Working remotely

Learn essential burnout prevention techniques and replenish physical and emotional energy.

Managing burnout

Talk to people who have learned to manage their imposter syndrome.

Dealing with imposter syndrome

Understanding factors that lead to a motivated team - recognition, communication and more.

Keeping team members motivated

Understand the process of training, motivating and directing your team members.

Managing people

How to create a positive workplace culture that drives collaboration and productivity?

Fostering a good team culture

Learn the tips to successfully manage a team in a remote environment.

Managing a remote team

How to determine what is a good balance of skill sets for your organization's needs

Building balanced teams

Tips for transitioning into a new role or company.

Changing roles

How to ask for a promotion and negotiate for salary raise?

Negotiating a job offer

Learn the career path and progression for product managers.

Product management career path

Identify and define potential product problems and generating possible solutions.

Identifying problems vs solutions

Explore different generative and evaluative research techniques. User research synthesis and presentation.

Conducting good user research

How to create personas, and leverage them in design.

Creating and leveraging user personas

Best practices for documenting projects, epics, and stories

Writing product requirement documents

How to conduct interviews, what to ask, and how to analyze your results? (eg. user interview)

Conducting effective customer interviews

•	Managed the development of an e-learning suite of products deployed to institutions and corporate organizations. Oversaw documentation, product go-live and customer onboarding. Elicited and prioritized customer feedback for feature improvements and new releases.
•	Managed the ideation, conceptualisation, requirement gathering and documentation process, financial projection, customer segmentation and delivery of a lending platform that provides financial aid to over 200,000 beneficiaries and counting.
•	Drove growth and expansion initiatives into international regions (US and UAE) and the strategic repositioning of business offerings, products and services to suit customer needs within select markets.
•	Led and collaborated with internal and cross-functional teams (Sales, Marketing, Customer Support/Success, Finance, Engineering, Product Management), external clients and stakeholders in driving the business goals and product delivery from conception to profitability while informing and reporting to C-level executives.
•	Spearheaded the design and implementation of the business strategy and roadmap for my Strategic Business Unit while ensuring objectives and key results are tracked and measured. 
•	Evaluated, analyzed, and communicated business requirements on a continual basis, to manage software delivery processes using the Agile methodology.
•	Currently assume the role of Deputy Team Lead of the Business Analysis Competency Centre within the organization.

•	Business process optimization.
•	Driving business tools compliance through HODs.
•	Defining and monitoring operational metrics.
•	Business data analysis and visualization.
•	Building reporting dashboards
•	Generating insights from business data
•	Preparation of monthly performance reports and presenting it to the group management
•	Leading and reporting weekly specialized business unit meetings
•	Advice management on business decisions.
•	Contribute to Sales drive

•	Provided project analysis, security analysis, product development report and client service feedback to the organization.
•	Documented project risks, lessons learned and knowledge base reports increasing future project execution efficiencies.
•	Utilized Google Data Studio to design data visualizations of operational metrics and financial trends, prepared reports and made presentations to management.
•	Supervised and monitored on-site staff in deploying and installing electronic security equipment. 
•	Created business cases and business plans for the organization

•	Interfaced and collaborated with the Operations Manager on the planning of daily goods and delivery schedules.
•	Monitored delivery, ensured customer satisfaction and maintained accurate logs of all transportation and equipment.
•	Prepared advanced plans and process improvement reports to minimize the risk of demurrage costs.
•	Coordinated and monitored supply chain operations.

Onyi Oyigah🇳🇬

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