United States

Customer Experience (CX)

Program Management

Project Management

Masters of Science

Bachelors of Engineering

Parul Batra

Head of Program Management

Google Scholar

Communication

Collaboration

Time management

Organisation skills

Stakeholder management

Project management

Advanced data analytics

Salesforce

SurveyMonkey

Asana

Canva

ChatGPT

Glassdoor

Jira

Lucidchart

Miro

Confluence

Lead initiatives to drive cross-functional alignment and innovation in healthcare technology
•	Define project scope, goals, and deliverables in collaboration with key stakeholders, ensuring that project objectives are aligned with company strategy
•	Work with cross-functional teams of scientists, engineers, business professionals and C-suite to drive technical alignment, scheduling, and issue resolution
•	Lead the design and development of a scalable Patient portal to automate and streamline the patient journey, ensure compliance, and enhance MRI scan scheduling, patient engagement, scanning, and data analytics
•	Attend and represent neuro42 in health conferences across the globe

Lead initiatives related to the energy network software and logistics operation products 
•	Partner with cross functional teams (Product, Ops, Design, Data, Sales, Accounting) to drive Engineering planning and execution including scheduling, deliverables, demos, testing and final delivery
•	Work with C-Level executives on program goals and initiatives
•	Develop, iterate, and document the methodologies to increase development efficiency while aligning with standard development best practices
•	Communicate key developments, updates, and status on projects to executives, the project team, and cross-functional partners

•	Led Europe’s Perishable and Non-perishable delivery business for Service Level Standards (SLS)
•	Successfully led the global launch of Amazon Flex across Japan, India, Canada, and Australia
•	Design the functional requirements, which includes scope of work, metric definition with a vision to build an efficient process focusing on reducing bad actors across platforms and improving overall customer experience
•	Maintain weekly business metrics and reports to monitor and analyze key business performance indicator
•	Work on continuous improvement projects by deep diving data related to driver contacts, driver feedback, station/operations procedures and driver productivity
•	Partner with cross-functional delivery operations/customer service teams as the global process owner to identify root cause, suggest solutions and implement process changes throughout the network
•	Engage with key stakeholders such as Training, Tech Development, Driver Experience, Legal, Public Relations and Business Operations to gain alignment on project charters, implementation plans and success metrics
•	Represent Amazon as a witness in litigation cases related to Amazon Flex 
•	Revamped the delivery and performance strategy in COVID to ensure safety and legal protocols WW

•	Defined data requirements and provide recommendations to senior management to assist with decision making concerning Intellectual Property Infringement
•	Identified and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions
•	Worked with Engineering, Product, Legal and Operations teams globally to implement new processes that are scalable and solve for customer and organizational needs
•	Identified opportunities to improve Seller and Brands experience on Amazon marketplace through better policies, training and education
•	Launched a team of 30+ investigators WW to support infringement issues reducing the overall response SLA by >50%

Managed full life cycle implementation of cloud-based and on-premise software solutions designed to increase productivity for Carriers, MGAs, Agency, Brokers, and Reinsurance clients.

Clients – ABD Insurance Group (deals with Facebook, Yelp, Pandora & more), Marshall & Sterling, Hays Insurance

•	Lead consultant and Project Manager through all stages of product implementation by leveraging functional and technical design specifications
•	Conduct project kickoff meetings to gather requirements to implement Vertafore suite within the scope of SOW
•	Lead planning and implementation phases of a new product based on Microsoft Dynamics CRM which increased customer satisfaction by 10%
•	Prepare and Define Project Plan, Business Requirement Document (BRD), functional specification, System Requirement Specification (SRS)
•	Perform Client User Acceptance Testing (UAT) to confirm the system setup meets customer expectations
•	Develop quality dashboards for clients to monitor their business quotes, marketing source of the leads for business growth on Sales track, a CRM Solution
•	Design and develop reporting solutions to assist senior executives make informed business decisions
•	Utilize extensive negotiation and client management skills to prevent scope creep and manage project deadlines
•	Led assessment of customer journeys to identify customer pain points and areas of improvement

Worked on turnkey projects requiring advanced configurations and integration enabling customers to maintain and deploy future apps

Multinational clients including Starbucks, Panasonic, St. Jude Medical, DuPont, NuSkin, among others, with project costs ranging from 500k – 1M

•	Gathered stakeholder requirement using Six Sigma methodologies and managed resource allocation for projects
•	Reviewed, Updated and facilitated in maintaining Test Plan & Project Timeline for the projects
•	Performed GAP Analysis of business rules, business and system process flows, user administration and requirements, while ensuring that compliance requirements were met
•	Customized Dashboards for clients on Salesforce along with its implementation and configuration
•	Developed/Reviewed training materials associated with custom development projects

Managed Dashboards by extracting data from SQL to create promotional schemes for customers

•	Directed Marketing team to identify KPI’s to achieve operational efficiency and customer satisfaction
•	Created SQL queries, ad-hoc reports and qualitative & quantitative analysis for the Monthly Segmentation

Designed test cases from functional and non functional specifications using HP Quality Center and TZen 
Automated testing using QTP (Quick Test Professional) reducing the testing time from 8 to 3 hours
Created the use cases, test cases, DFD and documented the defect remediation for all application interfaces
Selected to represent the incoming employee pool of 60, acting as a liaison in the company meetings between high level management and employees

Parul Batra🇺🇸