Pasan Senevirathne🇱🇰
Senior Lead IT Service Management at Sysco
About Pasan Senevirathne
Senior Lead IT Service Management at Sysco
As a Senior Lead Analyst - IT Service Management ( Problem Manager) at Sysco, I am responsible for performing proactive and reactive problem management operations, controlling the entire root cause analysis (RCA) process, and ensuring service owners adhere to the problem management procedure. With 17 years of experience in IT service delivery, I have a strong understanding of the ITIL framework and a proven track record of successfully leading problem resolution and continuous improvement initiatives.
My core competencies include problem resolution, root cause analysis, process improvement, stakeholder management, incident management, change management, IT operations, cross-functional team leadership, vendor management, and communication skills. I am highly skilled in conducting thorough RCA to determine the underlying causes of problems and implement permanent solutions to minimize the impact of IT service disruptions. I am also adept at managing stakeholder relationships and ensuring effective communication during problem resolution. My goal is to have a significant impact on the organization by delivering high-quality problem management services and continuously improving processes to ensure effective and efficient resolution of problems.
Expertise
Sessions with Pasan Senevirathne
- Mentorship Session (30 min): Mentorship session