Belgium

UX Design

Design Operations

Service Design

Product Design

Content Design

Interaction Design

Customer Experience (CX)

Project Management

UX Research

UX Testing

Front-end

UX writing

Data Analysis

Product Marketing

Design Systems

Pascal Volkaert

UX Designer

Communication

Collaboration

Problem-solving

Time management

Empathy

Team player

Organisation skills

Presentation skills

Stakeholder management

Project management

Public Speaking

Content strategy

Conversion optimisation

Information architecture

Market research

Product strategy

Qualitative research

Quantitative research

User research

Usability Testing

Confluence

Figma

Sketch

Content creation

Product roadmap

Designing scalable and consistent digital user interfaces for residential customers at Proximus.



Analysing and improving the digital customer journeys at Proximus for residential market and small enterprises, using the principles and tools of Design Thinking.

From November 2017 until September 2018, I was a guest speaker at the ING Digital Academy*, giving a masterclass on Selling Online ("Selling online: art, science or just hard work?").
Average satisfaction score of 4,5/5.

*The ING Digital Academy is a training and networking forum that was created to accelerate ING’s digital transformation.

Designing scalable and consistent digital user interfaces (web and app) for B2C customers within ING Belgium.

Short term assignment at ING Direct France with the aim to optimise the (online) client acquisition journey.

Main accomplishment(s):
> analysis and optimisation of client acquisition journey "current accounts"
> set up of a virtual but dedicated and agile “avant la lettre”- (conversion) optimisation team
> training and coaching of the team in the domain of conversion optimisation

Responsible for acquisition and sales via digital channels (online and mobile) and for generating sales leads for the other channels.

Main accomplishment(s):
> Achievement online sales targets 3 years in a row
> Contribution to the ambition of "50% simple sales online" by extending offering of online and mobile sales flows (travel insurance, home insurance, consumer loans,...)

General Mentorship Session

Pascal Volkaert🇧🇪

About Pascal Volkaert

Expertise

Sessions with Pascal Volkaert