Australia

UX Design

UI/ Visual Design

Design Operations

Service Design

Product Design

Customer Experience (CX)

Generalist Product Management

Technical Product Management

Growth Product Management

Data Product Management

Group Product Management

Event Marketing

Interaction Design

Growth Design

UX Testing

UX Research

Bachelor's degree

Pierluigi Russo

Figma

Senior Design Manager previously A/Head of Design - Principal Product Designer

Friends of Figma

Usability Testing

Quantitative research

Public Speaking

Product strategy

Prototyping

Qualitative research

Communication

Collaboration

Problem-solving

Time management

Critical-thinking

Empathy

Team player

Organisation skills

Presentation skills

Stakeholder management

Leadership

Project management

Negotiation

Analytical skills

Accessibility

Data visualisation

Design systems

Information architecture

User research

Product roadmap

UserTesting

Webflow

WordPress

Zeplin

Adobe Illustrator

Adobe XD

Axure

Balsamiq

ChatGPT

Framer

Jira

Miro

Mixpanel

Notion

Confluence

VOLT, AFG, P&N, BCU and more.

Lead the product design capability, improving the user experience through User Centred Design and Design thinking. Working across award winning B2C App, SaaS platform, and bringing Open Banking powered solutions to B2B clients.

Clients: 𝐇𝐞𝐥𝐥𝐨 𝐃𝐚𝐫𝐥𝐢𝐧𝐠, 𝐀𝐭𝐨𝐦𝐨, 𝐁𝐫𝐞𝐯𝐢𝐥𝐥𝐞, 𝐅𝐨𝐫𝐝, 𝐐𝐮𝐚𝐥𝐢𝐭𝐚𝐧𝐜𝐞, 𝐖𝐡𝐢𝐭𝐞𝐬𝐩𝐚𝐜𝐞𝐰𝐬, 𝐒𝐪𝐮𝐞𝐚𝐤 𝐌𝐞𝐝𝐢𝐚, 𝐈𝐧𝐧𝐨𝐬𝐩𝐚𝐜𝐞, 𝐄𝐥𝐞𝐯𝐚𝐭𝐞𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞, and more.

Working with startups and established businesses to review current and new products and provide design solutions to solve user needs and business challenges through Ideation, User Research, Information Architecture, Interaction Design, Visual Design, Prototyping through to delivery to production environments.

PlayTravel (ex-LayAway Travel) is an innovative and disruptive lay-by travel company providing customers the ability to book travel and holidays online and pay it off at a pace that suits their budget.

Bheem (former GetToSleepEasy) is the ideator of a Smart Inclining Bed for hospitals that reduce rates of falls and pneumonias but also helps hundreds of millions with lung conditions, reflux, and lower back pain get better sleep.

Vacaaay (Former GoTheApp) is an app that helps users discover the most amazing destinations around the world and plan their dream holidays.

Consultant:
Helping business owners transform their hospitality venues to enhance customer experience and improve revenue. Consulting in all aspects of hospitality business operations to respond to the diverse needs of guests, staff and the business whole.

General Manager:
Managerial responsibilities included dealing with stakeholders, recruiting, hiring, training and the supervision of 20+ employees. 
Designed and delivered business strategy, systems and procedures to improve quality of customer experience and efficiency of business operations. 

Increased customer satisfaction through targeted customer surveys, individual employee training plans, and implementing customer recommendations. 
Fostered an environment where guests enjoyed exceptional service and employees were motivated to deliver exceptional customer experiences.

Pierluigi Russo🇦🇺

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